Features
Integrations
300+ connectors to power your business processes
Volubile AI agents natively integrate with over 300 market tools and trigger concrete actions before, during and after each call.
600+
Native connectors: CRM, ticketing, calendars, ERP, BI, AI
No-code
Zero developer required to connect your tools
At every moment
Before, during, after. The agent acts at every stage of the call
300+ Integrations
Native connectors, configurable in low-code
Volubile AI agents integrate natively or via API and webhooks with your existing tools, without modifying your application architecture.
CRM & Customer Management
Salesforce, HubSpot, Pipedrive. Agents read and write to your CRM in real-time.
Ticketing & Support
Zendesk, Jira, Asana. Automatic ticket creation, status updates, and escalation.
Calendars & Scheduling
Google Calendar, Outlook, Calendly. Check availability and confirm appointments directly during the call.
Internal Systems
ERP, proprietary databases, custom-built tools. Connect via RESTful API or webhooks.
Actionability
Personalized experience and automated business processes
During the call, Volubile AI agents access your APIs, databases and complex systems in real time to deliver an accurate, up-to-date response with no perceptible delay.
Before the Call
AI agents query your systems to retrieve relevant data before picking up: customer information, interaction history, case status. Every call starts with complete caller context.
During the Call
Agents access your APIs and databases in real-time to provide accurate and up-to-date responses: warranty verification, history lookup, appointment availability. Data shown to the caller always reflects your actual system state.
Post-Call Actions
Follow-up actions are orchestrated automatically: CRM updates, summary email or SMS, ticket creation, human agent notification.
03 · LOW-CODE AUTOMATION
Business workflows configured without development
Define in a few clicks what triggers based on call type, customer profile or conversation outcome. No complex conditional logic to code.
Low-Code Workflows
Define in a few clicks what should happen based on call type, customer profile, conversation outcome, or detected data. No development required.
Direct Process Activation
Calls don't stop at conversation: they trigger useful actions in your operational tools immediately after the call ends.
04 · ENTERPRISE READY
Built for enterprise environments
Heterogeneous tools, internal applications, specific business rules. Volubile integrations work without any overhaul project.
Real-Time Read and Write
The agent reads necessary data and writes updates directly into your systems during the conversation, ensuring personalized responses and consistent actions.
No Architecture Disruption
You don't replace your tools: you activate them better. Volubile AI agents integrate seamlessly into your existing ecosystem without major refactoring or architectural changes.
Conversation Becomes Execution
Every call actually moves your systems and processes forward. Not a response—a concrete action, executed directly in your operational tools.
Authentication & Enterprise Security
Les connexions aux API tierces sont authentifiées via OAuth 2.0, clés API ou Basic Auth. Les credentials sont chiffrés au repos et en transit. Aucune donnée client ne transite par des serveurs tiers non autorisés.
AIDe & Support
Questions fréquentes
Tout ce que vous devez savoir sur les agents vocaux IA Volubile.
Encore une question ? Contactez-nous.
Does Volubile connect to our CRM without development?
Yes, for CRMs in our native catalog (Salesforce, HubSpot, Pipedrive, Zoho, etc.). The connection can be configured from the Integrations interface in just a few clicks: OAuth authentication, selection of fields to read and write, and real-time testing. No developer is required for native connectors.
What happens if our tool isn't in the catalog?
Any system with a REST API can be connected via custom API mode or webhook. Your technical team configures the authentication (OAuth, API key, Basic Auth) and the relevant endpoints. Volubile calls these endpoints before, during, or after each call according to the defined rules.
Can the agent read AND write to our CRM during the call?
Yes. For reading: the agent retrieves the customer record, history, and case status before answering the call. For writing: they update fields, create call notes, and modify statuses during or after the conversation, without human intervention.
How does automatic appointment booking work during a call?
The agent checks real-time availability via your calendar's API (Google Calendar, Outlook, Calendly, Doctolib, etc.), suggests time slots to the caller, confirms the chosen appointment, and creates the event directly. The caller receives a confirmation, without being transferred to a human.
Do integrations work in real-time during the call?
Yes. API calls to your systems run during the conversation with latency that ensures a smooth conversation. The agent can query a database, check inventory, or consult a history while the caller is speaking, without the caller perceiving any delay.
Can different workflows be configured based on the call's outcome?
Yes. Low-code workflows allow you to define conditional rules: if the call is classified as a complaint, create a priority ticket in Zendesk; if the lead is qualified, create an opportunity in Salesforce and notify the sales representative. These conditions are configured directly from the interface without writing any code.
Are third-party API connection credentials secure?
Yes. All credentials (API keys, OAuth tokens, identifiers) are encrypted at rest and in transit. They are never exposed in logs or accessible in plain text from the interface. Connections follow OAuth 2.0 standards for compatible tools.
Can multiple tools be connected to a single agent?
Yes. An agent can query multiple systems in parallel: CRM for customer records, calendar for availability, ERP for inventory, and combine this data to provide a coherent response. There is no limit on the number of active integrations per agent.
How to test an integration before deploying it to production?
From the Agent Builder interface, you can simulate a complete call with active integrations, including reads and writes to your systems. API calls in test mode can be redirected to a staging environment if you have a sandbox.
Volubile peut-il déclencher des actions dans des outils no-code comme Make ou Zapier ?
Oui. Les webhooks sortants de Volubile peuvent déclencher des scénarios Make ou Zapier après chaque appel, ce qui ouvre l'intégration à des milliers d'outils supplémentaires via ces plateformes d'automatisation. Un appel Volubile peut ainsi alimenter une Google Sheet, envoyer un Slack, ou déclencher un email Brevo en quelques minutes de configuration.
They trust us
.avif){kind=logo}
