Features
Chatbot
Your AI chatbot, derived from your voice agent
Same knowledge base, same intelligence: a widget you can integrate into any site in minutes.
1
A single configuration powers both your voice and chat agents
24/7
Always available, with answers in seconds
5 min
To get the widget live, no developer required
01 · ONE AGENT, TWO CHANNELS
The chatbot isn't a new tool. It's your voice agent, in text form
The chat channel leverages the intelligence of your voice agent. Shared knowledge base, single configuration, same integrations. Only the response format adapts to text: lists, links, and formatting designed to be read rather than heard.
Shared knowledge base
FAQs, product documentation, and procedures: a single source, updated once, for both voice and chat.
One-time setup
Define your goals, data collection requirements, and tool integrations just once. The chat inherits them automatically.
Responses designed for text
Lists, links, and formatting: the agent writes to be read, whereas voice speaks to be heard.
Channel-specific actions
Only actions compatible with the text are suggested in the chat.
02 · DEPLOYMENT
A widget on any site, in just a few minutes
A JS snippet in the head or body of your site. The widget is hosted on Volubile's infrastructure and updates automatically, with no maintenance on your end. Compatible with major platforms, from Webflow to WordPress.
Express integration
Add the widget to your site in minutes, with no coding required.
Compatible everywhere
The widget integrates with all website platforms, from Webflow to WordPress.
Anti-spam protection
Suspicious requests are filtered automatically, without any friction for your genuine visitors.
03 · CUSTOMIZATION
Matching every client's brand identity, without a single line of code
Primary, secondary, and background colors, font, display name, logo, and welcome message are all configured from the platform. The widget aligns visually with the site it's hosted on.
Colors & font
Primary, secondary, and background colors, plus your choice of font to match your brand.
Title & logo
Display name and agent logo for an experience that reflects your brand.
Button & welcome message
Position, icon, and welcome message ("Need help?").
04 · CONVERSATION & HISTORY
From AI to human, seamless transition
The agent manages the conversation from end to end, passing files and context to the advisor if a human callback is required. Each interaction has its own view within the platform, complete with filters and export options, separate from voice calls.
Context provided
The full history of the interaction and the information gathered are provided to the advisor, who is ready to act immediately.
Incoming files
Users can send images and documents, which are displayed directly in the conversation thread.
Smart closure
After a period of inactivity, the agent restarts and then closes the conversation, sending a summary and saving it to the history.
Dedicated history
Separate call view with filters for date, agent, and status, plus one-click export.
Session resumption
Users can pick up their conversation where they left off by reopening the widget during the same session.
AIDe & Support
Questions fréquentes
Tout ce que vous devez savoir sur les agents vocaux IA Volubile.
Encore une question ? Contactez-nous.
They trust us
.avif){kind=logo}
