Use cases
AI Receptionist
Your phone system, reinvented by AI
The Volubile voice agent professionally greets each caller, identifies their request, processes it, or routes them to the correct service, with no waiting.
The problem
Every missed call is a lost opportunity
Missed calls during off-peak hours: Your lines ring unanswered while your teams are on break or gone.
Standard complex voice menu: "Press 1, press 2" – every additional menu increases call abandonment and frustrates your customers.
Impersonal reception: An operator who is unfamiliar with the customer's context, forcing them to re-explain everything on every call.
Multiple transfers, no resolution: Transferred, re-transferred, still no response. The customer hangs up.
75%
Callers hang up and never call back after reaching an overloaded switchboard or voicemail.
Our solution
A smart virtual receptionist that never sleeps
Volubile greets each caller, identifies their needs, handles their request, or directs them to the right department.
01
Welcome
The agent answers in less than 2 seconds and greets the caller with a personalized message based on the number dialed, the time, and the customer profile if your CRM is connected. No hold music, no IVR menu, just a natural, professional, and immediately attentive voice.
02
Router
Callers speak naturally: "I'd like to speak to someone in customer service" or "I have a problem with my order from last month." The AI agent understands the intent, identifies the correct department or contact person, and transfers directly, without menus, without redirects, without asking for repetition.
03
Process
For simple requests : schedules, address, product information, order status, the agent responds directly from your knowledge base without transfer. For more complex requests, they capture an enriched message (name, number, subject, urgency level) and instantly transmit it via email, SMS, or notification to the right person. Zero sticky notes, zero lost information.
The ROI
No missed calls. No waiting. A professional image.
Calls answered
100%
No call goes unanswered, even after hours or during peak periods.
Wait time
0s
Chaque appelant est pris en charge instantanément, sans file d'attente ni musique d'ascenseur.
Qualified transfers
95%
Calls are routed to the correct contact on the first attempt, without unnecessary transfers or repetition.
The benefits
Flawless welcome. Enhanced image. Relieved teams.
24/7 Personalized Welcome: As soon as the call is answered, the AI agent knows the caller's name and their context from the connected CRM, adapting the message in real-time.
Smart Call Routing: Callers speak, the system understands, and transfers them to the right department. No menus, no friction.
Unified Multisite Standard: Every office, site, and brand maintains its own rules through a single interface.
Enhanced Message Taking: The agent collects name, number, subject, and urgency level and instantly transmits them to the right person. No information lost.
Enhanced professional image: An immediate and personalized response to every call strengthens your company's image.
Zero lost calls: 100% of calls answered, no matter the time or volume.
Compatible with your core systems
What does that actually change
More than 50 languages taken into account
From small businesses to large groups
Multi-sectoral
“Extremely proud to work with Volubile, this French gem. We're building a great story with Stéphanie Delestre and her team, who provide us with highly professional support every day. Volubile consistently delivers on its promises, which is rare in the market!”
3X
More calls handled
22%
Increased satisfaction
Thanks to Volubile, we automated inbound call management, thereby reducing response times. The virtual agent handles multiple customers simultaneously, transfers them if necessary, and categorizes requests. As a result: our teams are freed up for higher value-added tasks, and we have a more streamlined and accessible customer service.
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Before Laura, our voicebot developed with Volubile, a call outside opening hours often meant a lost customer. Today, she takes over, understands the request, and allows appointments to be booked directly. For us, it means both more business... and calmer teams the next day.
“DentalCall IA is not a simple answering machine, it is a real virtual agent, capable of improving the organization of the office while maintaining a constant quality of welcome. It is a technological response to a human need.”
We dared to deploy the tool. It manages to efficiently process more than 45% of requests, a very good score that will increase even more.
Our approach is built on three essential pillars: high-performance speech recognition, an LLM capable of interpreting the request and finding the right answer in information systems, and a natural voice output aligned with the brand's identity.
"The voice agent doesn't just deliver a message. It can conduct a conversation, rephrase and adapt to the responses of the people it speaks with, which proved decisive in re-engaging certain customers."
"The deployment was stunningly fast. Within 48 hours, our voice agent was handling 80% of L1 support calls with a quality our customers can't distinguish from a human."
5.000
Users
10%
Increase in satisfaction
"Volubile transformed our call management. We now handle 3x more requests without hiring, with a 22% increase in customer satisfaction."
3X
More calls handled
22%
Increase in satisfaction
We implemented a worldwide innovation in the insurance industry. With our virtual agents, our customers have access to instant answers, 24/7, without ever waiting.
With Volubile, we answer 100% of calls, without waiting, and with 60% faster exchanges. The solution is scalable, our customers are happier, and we can really focus on growing. For us, it is simply the ideal solution.
Examples of use
Use cases built for every industry
Help & Support
Frequently asked questions
Can the receptionist agent handle multiple extensions?
Yes. The agent can route calls to multiple extensions based on department or skill.
What happens when the agent doesn't understand?
The agent asks clarifying questions or transfers to a human agent for complex requests.
Can the receptionist agent take messages?
Yes. The agent takes detailed messages and routes them to the appropriate person in your organization.
How to customize the receptionist script?
Scripts are fully customizable in the dashboard without requiring any coding knowledge.
Does the receptionist agent work 24/7?
Yes. The agent is available 24/7/365 to handle incoming calls and manage customer interactions.
