Use cases
Customer Service & Support
Customer service available 24/7, without overload
Volubile AI qualifies the request, responds, creates tickets and escalates to your teams the cases that deserve it.
The problem
Overwhelmed teams, customers left waiting
High cost per contact
Team discouragement
Endless queues
Advisors tied up on simple requests
Our solution
A voice agent that prospects for you, relentlessly
Volubile contacts your prospect lists, delivers a personalized message and detects buying signals for your sales team.
01
Understand
Request identification, urgency level qualification and knowledge base verification.
02
Act
Autonomous resolution of simple requests. Ticket creation, information sending or real-time CRM update.
03
Escalate
Contextualized transfer to the competent human agent, with a real-time exchange summary.
The ROI
Less waiting for customers and more productive teams
response time reduction
55%
AI handles simple requests in real time, freeing your agents for complex cases. Source: PwC
operational cost savings
57%
Automating L1 support structurally reduces the cost per interaction. Source: PwC
customer experience improvement
54%
Voice AI structurally improves customer satisfaction by reducing wait times and repetition.
The benefits
A responsive, documented and scalable support.
Instant request resolution
Pre-qualified tickets
Compatible with your core systems
What does that actually change
More than 50 languages taken into account
From small businesses to large groups
Multi-sectoral
“DentalCall IA is not a simple answering machine, it is a real virtual agent, capable of improving the organization of the office while maintaining a constant quality of welcome. It is a technological response to a human need.”
We dared to deploy the tool. It manages to efficiently process more than 45% of requests, a very good score that will increase even more.
Our approach is built on three essential pillars: high-performance speech recognition, an LLM capable of interpreting the request and finding the right answer in information systems, and a natural voice output aligned with the brand's identity.
"The voice agent doesn't just deliver a message. It can conduct a conversation, rephrase and adapt to the responses of the people it speaks with, which proved decisive in re-engaging certain customers."
"The deployment was stunningly fast. Within 48 hours, our voice agent was handling 80% of L1 support calls with a quality our customers can't distinguish from a human."
5.000
Users
10%
Increase in satisfaction
We implemented a worldwide innovation in the insurance industry. With our virtual agents, our customers have access to instant answers, 24/7, without ever waiting.
With Volubile, we answer 100% of calls, without waiting, and with 60% faster exchanges. The solution is scalable, our customers are happier, and we can really focus on growing. For us, it is simply the ideal solution.
Examples of use
They transform their customer feedback with Volubile
Help & Support