Use cases
Customer Service & Support
24/7 customer service, no extra charge
The AI agent qualifies the request, resolves it autonomously, or creates a pre-filled ticket and transfers it to the right advisor with the full transcript. Your teams stop answering repetitive questions and focus on complex cases that truly create value. 55% reduction in response time, 57% reduction in cost per interaction.
The problem
Overwhelmed teams, waiting clients
High cost per contact: A support call handled by a human advisor costs on average €8 to €15.
Team Discouragement: Answering repetitive questions demotivates the most qualified advisors. Turnover can exceed 30% annually.
Endless wait times: Every minute on hold increases the risk of customers hanging up and not calling back.
Advisors tied up with simple requests: 70% of incoming calls are Tier 1 requests requiring little expertise: order status, opening hours. These calls tie up your best-trained advisors, at the expense of complex cases.
67 %
Customers who hang up after waiting too long never call back, and 60% of them turn to a competitor within 24 hours.
Our solution
A voice agent that handles your customer requests without interruption
The AI agent answers frequent requests, automates resolution, and escalates to the right human agent with all the context already provided.
01
Learn More
The agent identifies the nature of the request through natural language: complaint, information, refund, technical incident, urgency, and immediately assesses the priority level. The agent consults your real-time knowledge base to check if an automated response is possible, and accesses the customer history in your CRM to contextualize the request without the customer having to re-explain everything.
02
Act
For simple requests such as order status, product information, standard procedures, or case tracking, the agent responds directly from your knowledge base and closes the call. For requests that require action within your systems, the agent creates a ticket in your support tool (Zendesk, Freshdesk, Jira…), updates the CRM, and sends confirmation to the customer, either during or immediately after the call.
03
Escalate
When a request exceeds the agent's scope : complex disputes, at-risk dissatisfied customers, out-of-procedure requests, the transfer is made to the appropriate human advisor, complete with the full transcript, a summary of the interaction, the customer profile, and the detected urgency level. The advisor takes over immediately, without asking the customer to repeat everything. In tense situations, this makes the difference between a resolved complaint and a published negative review.
The ROI
Reduced customer wait times and more productive teams
response time reduction
55%
AI handles simple requests in real-time, freeing up your agents for complex cases. Source: PwC
Operational cost savings
57%
Automating L1 support structurally reduces the cost per interaction. Source: PwC
Customer experience improvement
54%
Voice AI fundamentally improves customer satisfaction by reducing wait times and repetitive interactions.
The benefits
Responsive, documented, and scalable support.
Instant resolution of simple requests: 80% of Level 1 requests resolved without human intervention, in real-time. The customer gets their answer during the call, without delay.
Pre-qualified and pre-filled tickets: When the AI agent creates a ticket, it's already populated with all the necessary information: request summary, urgency level, category, customer data, and transcript. This boosts your advisors' efficiency.
Contextualized Escalation: The agent receiving the transfer has the full context and never asks the customer to repeat themselves. In tense situations, this is what turns a complaint into loyalty.
Actionable customer data: Every call classified, transcribed, and analyzed. You know in real-time the most frequent reasons, demand peaks, and friction points to improve your products, procedures, and scripts.
Compatible with your core systems
What does that actually change
More than 50 languages taken into account
From small businesses to large groups
Multi-sectoral
“Extremely proud to work with Volubile, this French gem. We're building a great story with Stéphanie Delestre and her team, who provide us with highly professional support every day. Volubile consistently delivers on its promises, which is rare in the market!”
3X
More calls handled
22%
Increased satisfaction
Thanks to Volubile, we automated inbound call management, thereby reducing response times. The virtual agent handles multiple customers simultaneously, transfers them if necessary, and categorizes requests. As a result: our teams are freed up for higher value-added tasks, and we have a more streamlined and accessible customer service.
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Before Laura, our voicebot developed with Volubile, a call outside opening hours often meant a lost customer. Today, she takes over, understands the request, and allows appointments to be booked directly. For us, it means both more business... and calmer teams the next day.
“DentalCall IA is not a simple answering machine, it is a real virtual agent, capable of improving the organization of the office while maintaining a constant quality of welcome. It is a technological response to a human need.”
We dared to deploy the tool. It manages to efficiently process more than 45% of requests, a very good score that will increase even more.
Our approach is built on three essential pillars: high-performance speech recognition, an LLM capable of interpreting the request and finding the right answer in information systems, and a natural voice output aligned with the brand's identity.
"The voice agent doesn't just deliver a message. It can conduct a conversation, rephrase and adapt to the responses of the people it speaks with, which proved decisive in re-engaging certain customers."
"The deployment was stunningly fast. Within 48 hours, our voice agent was handling 80% of L1 support calls with a quality our customers can't distinguish from a human."
5.000
Users
10%
Increase in satisfaction
"Volubile transformed our call management. We now handle 3x more requests without hiring, with a 22% increase in customer satisfaction."
3X
More calls handled
22%
Increase in satisfaction
We implemented a worldwide innovation in the insurance industry. With our virtual agents, our customers have access to instant answers, 24/7, without ever waiting.
With Volubile, we answer 100% of calls, without waiting, and with 60% faster exchanges. The solution is scalable, our customers are happier, and we can really focus on growing. For us, it is simply the ideal solution.
Examples of use
Use cases built for every industry
Help & Support
Frequently asked questions
Comment un agent vocal IA améliore-t-il la relation client ?
Un agent vocal IA améliore la relation client en répondant immédiatement aux appels, sans attente, 24h/24 et 7j/7. Il prend en charge les demandes courantes, planifie les rendez-vous, répond aux questions fréquentes et oriente les appelants vers le bon interlocuteur lorsque cela est nécessaire. En offrant un accueil rapide, personnalisé et cohérent, il contribue à renforcer la satisfaction des clients tout en réduisant la charge de travail des équipes.
Un agent vocal IA peut-il gérer les échanges avec les clients de manière autonome ?
Oui. Un agent vocal IA est capable de gérer une grande partie des interactions avec les clients de façon autonome. Il comprend les demandes, consulte les disponibilités de vos agendas ou de vos outils métiers, prend des rendez-vous, répond aux questions récurrentes et met à jour les informations dans votre CRM. Si une demande nécessite une intervention humaine, il transfère l'appel avec tout le contexte de la conversation.
Pourquoi utiliser un agent vocal IA pour la relation client ?
L'utilisation d'un agent vocal IA permet d'améliorer la qualité de la relation client tout en optimisant les ressources internes. Il garantit un accueil téléphonique constant, réduit les appels manqués, automatise les tâches répétitives comme la prise de rendez-vous et assure une disponibilité permanente. Les collaborateurs peuvent ainsi se concentrer sur les demandes complexes à forte valeur ajoutée, tandis que les clients bénéficient d'une réponse immédiate.
L'agent vocal IA personnalise-t-il les échanges avec chaque client ?
Oui. L'agent vocal IA adapte ses réponses en fonction des informations disponibles dans vos outils métiers et de vos scénarios conversationnels. Il peut reconnaître un client, accéder à son historique, proposer les créneaux les plus adaptés et appliquer vos règles de gestion. Cette personnalisation permet d'offrir une expérience plus fluide et plus pertinente tout au long du parcours client.
Un agent vocal IA peut-il améliorer la satisfaction client ?
Oui. En répondant rapidement aux appels, en limitant les temps d'attente et en automatisant la prise de rendez-vous ou le traitement des demandes simples, un agent vocal IA contribue directement à améliorer la satisfaction client. Les interactions sont plus rapides, les informations sont fiables et les clients obtiennent une réponse à tout moment, même en dehors des horaires d'ouverture. Grâce au reporting des appels, vous pouvez également analyser les performances de votre agent vocal IA, mesurer la qualité des échanges et identifier les opportunités d'amélioration continue de votre relation client.
