Solution
Mobility & Logistics
A delayed package, a delivery slot to change, an incident to report: your AI agent responds immediately
Delivery tracking, slot rescheduling, returns, incidents. Every request is handled 24/7, directly within your tools.
The problem
Your customers deserve instant answers, not endless waiting
70%
70% of calls received by a logistics customer service department are simple requests: "Where's my package?", "I want to change my delivery slot", "How do I make a return?", which don't require any human expertise. Yet, these are the calls that overwhelm your teams, create queues, and detract from the customer experience for issues that truly need human attention.
Our solution
A voice AI agent that tracks, reschedules, and resolves, in real-time
Every call is answered, requests are processed, and complex cases are automatically transferred. Zero wait time.
01
Answer
Every call is answered in under 2 seconds, 24/7, including during morning delivery peaks, Saturdays, and sales periods. The agent identifies the caller by their phone number or order reference within the first few seconds. Zero wait time, zero discouraging voicemails.
02
Inform
The agent queries your TMS, WMS, or real-time tracking tool to provide exact information: delivery status, estimated time, driver's name, available pickup point. Not a generic message: the actual data from your systems, communicated naturally during the call. The caller gets their answer without human intervention.
03
Act
Our agents don't just inform, they act. They can reschedule appointments directly in your system, create return or complaint tickets, and automatically send SMS confirmations. For complex cases (damaged packages, disputes, business clients), immediate transfer to the right specialist with full context means the caller never has to repeat themselves.
The ROI
Less frustration. More loyalty. Service that keeps up.
Response time
-60%
Repetitive requests (follow-up, rescheduling, returns) are processed without human intervention.
Abandoned calls
-50%
Instant 24/7 response, even during peak times. Your customers won't hang up.
First call resolution
+35%
Complex cases are transferred with full context. Fewer callbacks, more efficiency.
The benefits
Streamline the service. Retain your users. Optimize your costs.
Instant response: Every call answered in less than 2 seconds. Even on Saturday mornings during delivery surges. Even during seasonal peaks when your teams are at capacity.
Real-time schedules
Informed users: SMS rescheduling confirmation, return notification created, case number provided instantly. Your customers know the status of their requests without needing to call back.
Streamlined Claims: Damaged package, missed delivery, incorrect address — the agent collects all information, opens a ticket in your support tool, and escalates if necessary. Claim processing time is cut in half.
Optimized costs: Automate 70% of simple requests without hiring. The marginal cost of an additional call is almost zero — whether you receive 100 or 10,000 calls that day.
Enhanced accessibility: Service available in 50+ languages with automatic detection. Your international clients, expatriates, or those simply more comfortable in their native language receive the same level of service.
Compatible with your core systems
Setting up
Connected to your logistics tools in a few days
No long IT project. Volubile connects to your existing infrastructure in a few days.
1
Setup & go-live
Configuration of routes (follow-up, reprogramming, return, incident), escalation rules and messages. Tests.
2
Business tool integration
Connection to your business tools (shipping management, delivery tracking) via REST API. The agent acts directly in your systems during the call.
3
Telephony connection
Call forwarding or secure SIP trunk. Volubile takes over calls from your existing number. You keep your operator, your number, your infrastructure.
They trust us
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Des entreprises de toutes les tailles à travers le monde ont déployé notre solution, Ils en parlent
De la TPE au grand groupe, Volubile se déploie sur une plateforme fiable qui s'adapte à votre volumétrie et votre métier.
Plus de 50 langues prises en compte
De la TPE jusqu’aux grands groupes
Multi-sectoriel
Help & Support
Frequently asked questions
Can Volubile handle vehicle or scooter reservations?
Yes. The agent can take and manage vehicle reservations automatically.
How does the voice agent help users during breakdowns or incidents?
The agent provides 24/7 support with personalized assistance for emergency situations.
Does Volubile work with existing mobility applications?
Yes. Volubile can integrate with legacy systems via API or webhooks.
Can the agent inform users about real-time traffic status?
Yes. The agent can inform users about traffic status and service updates.
How does Volubile manage customer service in urban transport networks?
Volubile provides 24/7 customer service with personalized agent responses for transport operations.
