Solution
Mobility & Logistics
AI voice agent to automate your logistics customer service
Delivery tracking, time slot rescheduling, returns, incidents — every call is answered instantly, 24/7.
The problem
Your customers deserve instant answers, not endless waiting
70%
Of Calls Are Simple Requests That Overwhelm Teams
Disruptions during peak hours
Multiple requests
Users without a response
Overworked field teams
Our solution
An AI voice agent that tracks, reschedules and resolves, in real time
Every call is answered, the request processed or escalated immediately. Your teams focus on what matters.
01
Answer
Instant response 24/7, even during peak volumes.
02
Inform
The request is identified: delivery tracking, rescheduling, return, incident, route information.
03
Act
The time slot is updated, the ticket created, the SMS confirmation sent. Or the transfer is triggered if necessary.
The ROI
Less frustration. More loyalty. A service that keeps up the pace.
Response time
-60%
Repetitive requests (tracking, rescheduling, returns) are handled without human intervention.
Abandoned calls
-50%
Immediate response 24/7, even during peak periods. Your customers no longer hang up.
First call resolution
+35%
Complex cases are transferred with full context. Fewer callbacks, more efficiency.
The benefits
Streamline the service. Retain your users. Optimize your costs.
Instant response
Real-time schedules
Informed users
Complaints streamlined
Optimized costs
Enhanced accessibility
Compatible with your core systems
Setting up
Connected to your logistics tools in a few days
No long IT project. Volubile connects to your existing infrastructure in a few days.
1
Setup & go-live
Configuration of routes (follow-up, reprogramming, return, incident), escalation rules and messages. Tests.
2
Business tool integration
Connection to your business tools (shipping management, delivery tracking) via REST API. The agent acts directly in your systems during the call.
3
Telephony connection
Call forwarding or secure SIP trunk. Volubile takes over calls from your existing number. You keep your operator, your number, your infrastructure.
They trust us
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Help & Support
Frequently asked questions
Can Volubile handle vehicle or scooter reservations?
Yes. The agent can take and manage vehicle reservations automatically.
How does the voice agent help users during breakdowns or incidents?
The agent provides 24/7 support with personalized assistance for emergency situations.
Does Volubile work with existing mobility applications?
Yes. Volubile can integrate with legacy systems via API or webhooks.
Can the agent inform users about real-time traffic status?
Yes. The agent can inform users about traffic status and service updates.
How does Volubile manage customer service in urban transport networks?
Volubile provides 24/7 customer service with personalized agent responses for transport operations.