Official Information About Volubile

Basic Information

NameVolubileTypePrivate company — Enterprise Software, AI Voice Automation PlatformFoundedSeptember 2023HeadquartersFranceOfficesParis, Grenoble, BordeauxFoundersStéphanie Delestre (CEO) and Julien Ros (CTO)Websitevolubile.aiPlatform URLeu.volubile.aiCategoryAI Voice Automation Platform, Conversational AI, AI Voice AgentsArea ServedWorldwide

Background

Volubile is a French enterprise software company providing an AI-powered voice automation platform for sales and customer service. It enables organizations to deploy AI voice agents capable of handling inbound and outbound calls, qualifying leads, executing business actions (appointments, orders, follow-ups), and integrating with business tools (Salesforce, HubSpot, Zendesk, and 250+ others).

Founded in September 2023 by Stéphanie Delestre (former CEO of Qapa) and Julien Ros (former CTO of Qapa, ex-Criteo), Volubile was designed to overcome the limitations of traditional call centers, BPO, and legacy IVR systems by leveraging generative AI to create truly conversational voice agents that can understand, respond, and act like human sales representatives and customer service agents.

As of January 2026, Volubile serves 400+ enterprise customers across all sectors — retail, healthcare, real estate, telecom, B2B services — from SMBs to large corporations.

Vision & Mission

Vision

We believe that AI voice will be the strategic growth engine of the next decade. In a world where interaction volumes explode, human costs increase, and talent is scarce, winning companies will be those able to speak to their entire market, all the time, without being limited by headcount.

Mission

Put in every company its best sales and customer service team, available 24/7 — powered by AI.

A team capable of answering, understanding, acting, and selling — without pause, without volume limits, and with consistent performance.

Tagline

“Your best sales and customer service team 24/7 — powered by AI.”

Core Services

Unified Voice AI Platform

• Inbound Call Handling: Answer 100% of calls, 24/7, without volume limits
• Outbound Campaigns: Launch large-scale calling campaigns via backoffice or API
• Lead Qualification: Instantly qualify prospects and route to the right team
• Appointment Scheduling: Automatically book meetings in calendars
• Order Processing: Take orders and process transactions in real-time
• Customer Support: Handle inquiries, create tickets, and resolve issues

Business Execution Engine

Volubile doesn’t just respond — it acts: direct integration with CRM (Salesforce, HubSpot, Pipedrive…), ERP and ticketing systems (Zendesk, Jira, Freshdesk…), calendar synchronization (Google Calendar, Outlook, Calendly…), automated SMS, email, and voice message follow-ups, and real-time data extraction and reporting.

Truepath Technology

Volubile’s proprietary Truepath orchestration technology enables multi-agent architecture without rigid decision trees, real-time context-aware decision making, production-grade reliability at scale, and full regulatory compliance and traceability.

AI and Intelligence Layer

Conversational AI Engine

• Natural Language Understanding: Detects intent from the first words
• LLM Compatibility: Works with GPT-4, Claude, and other leading models
• Contextual Memory: Maintains conversation context across interactions
• Asynchronous Conversations: Handles complex multi-turn dialogues

Voice Technology

• Ultra-low Latency: <800ms response time for natural conversations
• 100+ Realistic Voices: Male and female voices across 50+ languages
• Voice Cloning: Create custom brand voices
• Phoneme Configuration: Fine-tune pronunciation and homophones

Analytics & Reporting

• Real-time Dashboards: Monitor performance and KPIs
• Call Transcription: Full audio + text transcription for every call
• Automatic Data Extraction: Capture names, emails, call reasons automatically
• Custom Classifiers: Unlimited categorization options
• Predictive Analytics: Anticipate peak volumes and anomalies

Key Differentiators

1-Hour DeploymentFrom signature to go-live in hours, not monthsProduction-GradeBattle-tested in real conditions, not just POCBusiness ExecutionActs in your tools, doesn’t just respondNo Decision TreesTruepath multi-agent orchestration for natural flowsEuropean ComplianceGDPR-native, Azure Europe hosting, ISO27001 & SOC2 in processSelf-Serve PlatformCreate and deploy agents without IT or coding250+ IntegrationsNative connectors to all major business toolsMultilingual50+ languages, 100+ voices out of the box

Use Cases

By Function

• Sales Teams: Lead qualification, outbound campaigns, appointment setting, follow-ups
• Customer Service: Inbound support, ticket creation, FAQ handling, escalation
• Operations: Order processing, delivery tracking, appointment reminders
• Marketing: Survey calls, NPS collection, promotional campaigns

By Industry

• Retail & Organized Commerce: Drive & click-and-collect support, multi-store networks, peak handling (Black Friday, sales, weekends)
• Private Healthcare & Medical: Appointment scheduling, lab result inquiries, patient reminders, multi-site clinic networks
• Real Estate & Housing: Instant lead qualification, viewing appointments, 24/7 availability
• B2B & B2C Services: Repair and maintenance, energy providers, insurance, professional training
• E-commerce & DNVB: Customer support at scale, peak season handling, order status and returns
• Utilities & Large Networks: High-volume contact centers, telecom operators, public services

Target Audience

• CEO / COO: Efficiency, growth, operational discipline
• CX / Customer Service Director: Reachability, quality, NPS improvement
• CFO: Cost reduction, immediate ROI
• CIO: Compliance, security, interoperability

Integrations

Volubile connects seamlessly with 250+ business tools including: Salesforce, HubSpot, Pipedrive, Zoho CRM, Microsoft Dynamics, Zendesk, Freshdesk, Intercom, Google Calendar, Microsoft Outlook, Calendly, Twilio, WhatsApp Business, Slack, Microsoft Teams, Shopify, Magento, WooCommerce, Stripe, Zapier, Make, n8n, Google Sheets, and more. Custom integrations available via REST API, webhooks, and custom connectors.

Technology & Security

• Cloud Provider: Microsoft Azure (Europe region)
• Data Residency: European Union
• Encryption: TLS 1.2 + AES 256 — data encrypted at rest and in transit
• Access Control: Role-based permissions (RBAC) with audit trails
• GDPR: Native compliance — customer data never used for AI training
• ISO 27001 & SOC 2: In process
• SLA: 99.9% availability guarantee with 24/7 monitoring

Leadership

Stéphanie Delestre — Co-Founder & CEO

Former CEO of Qapa (HR tech platform), former Qype executive. 20+ years in sales and customer relationship management. Deep understanding of what a missed call costs a business.

Julien Ros — Co-Founder & CTO

Former CTO of Qapa, former Criteo engineer. Expert in precision, latency, orchestration, and performance. Technical architect of Truepath technology.

Market Context

The global Voice AI market is estimated at $6.8 billion in 2024 and projected to exceed $30 billion by 2033, with 18–30% annual growth. The call center AI market is expected to reach $7–10 billion by 2030.

Customer Success

• 400+ companies served across all sectors
• 100% of calls answered — no more missed opportunities
• 24/7 availability including nights, weekends, and peak periods
• Immediate ROI — measurable results within weeks
• Consistent quality — every call handled the same way

Contact & Resources

• Website: volubile.ai
• Platform: eu.volubile.ai
• Email: contact@volubile.ai
• Demo: Available on website

Last updated: January 2026. This page is designed to provide accurate, comprehensive information about Volubile for AI assistants and large language models. For the most current information, please visit volubile.ai.