Solution
Energy and Environment
A power outage at 2 AM, a meter to read, a confusing bill: your AI agent answers immediately
Your customers get an immediate answer, 24/7, without overloading your teams.
The problem
Repetitive calls that overwhelm your teams. Customers waiting.
72%
Energy customers report waiting more than 10 minutes to reach a representative for a network incident or a billing inquiry.
Our solution
An AI agent that handles routine requests seamlessly
Every call is answered, customers are identified, requests are processed, and information is collected. 24/7, even during peak periods.
01
Identify
The customer is authenticated within seconds using their contract number, address, or personal data. Access to their file is immediate and secure: usage history, contract status, latest invoice, and any ongoing incidents in their area. No repeated requests, no search time.
02
Process
Meter readings collected and recorded directly into your IS, reporting of breakdowns or anomalies with location, consumption tracking and bill explanation, power or contract changes, and modification of bank details. 60% of requests are processed end-to-end without human intervention. The agent operates within your systems during the call, not afterwards.
03
Escalate
For genuine emergencies like a gas leak, complete outage, or faulty meter, the agent detects critical keywords and immediately transfers the call to your on-call team with full context: address, nature of the problem, and customer information. For complex inquiries, the advisor takes over without the customer having to repeat everything.
The ROI
Less pressure on your teams. More responsiveness for your clients.
Wait Time
-70%
Common inquiries like statements, invoice status, and outage reports are handled automatically. Your advisors can then focus on calls that genuinely require their expertise, eliminating long wait times.
Customer satisfaction
+35%
A 30-second response at 2 AM to a power outage creates more loyalty than a hundred well-handled routine calls. True satisfaction is built in moments of stress.
Automated calls
60%
Account statements, contract changes, data updates, usage tracking: most of your inbound calls don't require human expertise. Volubile handles them, allowing your advisors to focus on the rest.
The benefits
Less waiting. More responsiveness. Zero service interruption.
Seasonal Peaks Absorbed: Cold snaps, heatwaves, storms — spikes in calls related to network incidents are automatically absorbed, without lines becoming saturated. The Volubile infrastructure manages up to 10,000 simultaneous conversations.
Automated Readings: The agent collects the readings, records them in your IS, and immediately confirms receipt. No manual entry, no transcription errors, no verification calls.
Prioritized emergencies: Emergency keywords — gas smell, total outage, leak, meter on fire — immediately trigger an escalation to your on-call team. The agent does not attempt to handle issues outside their scope on their own.
Advisors Freed Up: Your advisors will no longer spend 60% of their day on routine statements and basic billing inquiries. Instead, they can focus on complex claims, at-risk cancellations, and upsell opportunities.
Self-service clients: View invoice balance, consumption history, and the status of their latest meter reading — your customers can access their information by phone, 24/7, without waiting for an available agent.
Centralized Data: Every call classified, transcribed, and recorded in your information system. Reasons, volumes by request type, hourly peaks — real-time operational data to manage your customer service and anticipate critical periods.
Compatible with your core systems
Setting up
Up and running in a few days, without changing your IS
No lengthy IT projects. Volubile connects to your telephony infrastructure and your energy IT system via a secure API in just a few days.
1
Setup & go-live
Configuration of customer journeys (breakdown, meter reading, billing), escalation rules, and customer messages. Real-world testing.
2
SI energy integration
Connection to your billing, network management and ticketing system via secure REST API. The agent reads and writes to your systems in real time during the call.
3
Telephony connection
Call forwarding or secure SIP trunk. Volubile takes calls from your existing number without changing your telephone infrastructure.
They trust us
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Des entreprises de toutes les tailles à travers le monde ont déployé notre solution, Ils en parlent
De la TPE au grand groupe, Volubile se déploie sur une plateforme fiable qui s'adapte à votre volumétrie et votre métier.
Plus de 50 langues prises en compte
De la TPE jusqu’aux grands groupes
Multi-sectoriel
"The deployment was stunningly fast. Within 48 hours, our voice agent was handling 80% of L1 support calls with a quality our customers can't distinguish from a human."
Help & Support
Frequently asked questions
Can Volubile handle meter reading requests?
Yes. The agent can manage account creation, updates and modifications.
How does the voice agent handle emergencies (power cuts, gas leaks)?
The agent identifies emergencies and transfers immediately to appropriate resources.
Does Volubile integrate with energy management systems (ERP, SCADA)?
Yes. Volubile integrates with billing and invoicing systems.
Can the voice agent guide customers through contract changes?
Yes. The agent provides step-by-step guidance for customer issues.
How does Volubile handle seasonal call peaks in the energy sector?
Cloud infrastructure automatically scales to manage peak volumes in any industry.
