Solution
Energy & Environment
Tomorrow's energy is shaped by every call.
Meter readings, network emergencies, subscriptions — offer your customers a 24/7, reliable and personalized service without overloading your teams.
The problem
Your customers are calling in droves — and your teams can't keep up
72%
Of energy customers say they waited more than 10 minutes before reaching an advisor during a network incident or billing question.
Our solution
An AI advisor that handles routine requests without interruption
Volubile answers every call, identify the customer, handle their request or collect key information — 24/7, even during peak periods.
01
Identify
Volubile authenticates the customer via their contract number, address or personal data to securely access their account.
02
Process
Meter reading, power change, outage report, consumption tracking... The AI handles requests end-to-end.
03
Escalate
For complex complaints or emergency situations, Volubile transfers to the right person with full call context.
The ROI
Reduce pressure on your call centers. Improve responsiveness.
Wait Time
-70%
Absorb call spikes related to network incidents or billing periods without hiring.
Customer satisfaction
+35%
Immediate 24/7 response, even on weekends or during crises. Your customers feel taken care of.
Automated calls
60%
Recurring requests (readings, consumption tracking, contract info) are handled without human intervention.
The benefits
Less waiting. More responsiveness. Zero service interruption.
Compatible with your core systems
Setting up
Up and running in a few days, without changing your IS
No such long project. Volubile connects to your telephone infrastructure and your energy IS via a secure API in a few days.
1
Setup & go-live
Configuration of routes (failure, statement, billing), escalation rules and customer messages. Tests in real conditions.
2
SI energy integration
Connection to your billing, network management and ticketing system via secure REST API. The agent reads and writes to your systems in real time during the call.
3
Telephony connection
Call forwarding or secure SIP trunk. Volubile takes calls from your existing number without changing your telephone infrastructure.
They trust us
Help & Support