Drive the performance of your AI agents

In real time. Every call feeds into the dashboard within seconds after the conversation ends: recording, transcription, classification, KPIs. No data waits until the end of the day or for a nightly batch.

Native indicators include: call volume per period and per agent, automated handling rate, human transfer rate, repeat contact rate, average call duration, call reason distribution via classifiers, detected sentiment, and hourly and weekly call distribution.

Yes. You define thresholds for key metrics: transfer rate above X%, resolution rate drop below Y%, and configure alert channels (email, Slack, webhook). The alert is triggered in real-time without waiting for a manual report.

Using the integrated benchmarking feature: select two periods (before and after the change) and compare KPIs side-by-side. You'll immediately see if the automation rate has increased, if the average duration has changed, or if customer sentiment has improved.

Yes. The call list view is filterable by classification, agent, duration, detected sentiment, transfer rate, and date range. You can directly access recordings and transcripts of calls that exceed your alert thresholds.

Yes. All data is accessible via RESTful API or real-time webhooks. Native connectors allow you to feed PowerBI, Tableau, Qlik, and any API-compatible tool without custom development. Your data teams access the same documented endpoints.

Yes. Via the API or exports, call data (transcriptions, classifications, KPIs) can be loaded into your data lake or data warehouse, then cross-referenced with your CRM, sales, or customer satisfaction data for comprehensive and contextualized analyses.

Data is automatically pushed via webhook or API based on your settings, allowing your BI tool to generate and distribute reports according to your own schedule. A weekly supervisor report or a monthly executive dashboard can be fully automated within the BI system.

The data retention period can be configured in the back office according to your legal obligations and internal policy (GDPR, CNIL, sector-specific constraints). It applies independently to audio recordings, transcriptions, and call metadata.

Yes. Access management allows for the definition of distinct roles: administrator, supervisor, and read-only consultant, with different visibility scopes depending on agents, campaigns, or teams. Each user only sees the data corresponding to their assigned scope.