Solution
Travel, Transport & Tourism
Your travelers get instant answers in all languages
Delays, cancellations, bookings, lost luggage. Your passengers get an immediate response, no matter the situation.
The problem
Your passengers call in urgency. They reach a queue.
83%
of air passengers say that customer service quality directly influences their choice of airline for future travel.
Our solution
An AI voice agent that handles unexpected events in real-time
Each call is answered, the passenger informed about their flight, the change processed, or information collected for the relevant department.
01
Availability
Peak season, flight delays, Sunday evening rush: no calls on hold, no volume limits
02
Actionability
Flight change, refund request, baggage claim. The AI agent acts directly within your tools.
03
Escalate
In exceptional situations (e.g., mass cancellations, assistance for persons with reduced mobility), the passenger's full context is transferred to the appropriate service.
The ROI
Reduced wait times during crises. More loyal passengers.
Calls handled
x3
Absorb call spikes related to disruptions (weather, strikes, delays) without temporary staff.
Passenger NPS
+30%
An immediate response in a stressful situation turns a negative experience into a reassuring moment.
Availability
24/7
Time zones, night flights, early morning connections. Volubile AI agents respond when your teams aren't there.
The benefits
Absorb crises. Reassure your passengers. Stay operational.
Absorbing Crises: A cancelled flight, a storm that grounds 400 customers — call surges are automatically absorbed, without overload, without wait times. Your advisors manage complex situations while AI handles the volume.
Real-time information: The agent accesses your TMS or WMS during the call. The customer gets the exact status of their delivery, the driver's location, or available slots — without anyone needing to manually search for the information.
Reassured Passengers: A traveler who receives a response in 30 seconds in their own language won't leave a negative review. They'll return. NPS isn't built on the smooth journey — it's built on how you handle the unexpected.
Global availability: 50+ languages with automatic detection. Your Japanese, Brazilian, or Arabic-speaking passengers receive the same level of service as your European customers. Without a dedicated line, without a multilingual team to hire.
Focused teams: Your advisors no longer answer the same 10 questions all day. They handle disputes, complex claims, and VIP clients — situations that truly require empathy and expertise.
Traceability: Every interaction recorded, transcribed, classified. In the event of a dispute over a cancellation or service, you have proof of every exchange — invaluable for compensation claims and dealings with travel insurers.
Compatible with your core systems
Setting up
Connected to your travel infrastructure in a few days
No redesign of your infrastructure. Volubile connects to your existing telephony and GDS in a few days.
1
Setup & go-live
Configuration of routes (delay, luggage, modification), active languages and climbing rules. Tests in real conditions.
2
GDS & systems integration
Connection to your GDS and your claims and baggage management tools via REST API. Real data, accurate answers.
3
Telephony connection
Call forwarding or secure SIP trunk. Volubile connects to your existing telephone infrastructure without changing your network architecture.
They trust us
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Des entreprises de toutes les tailles à travers le monde ont déployé notre solution, Ils en parlent
De la TPE au grand groupe, Volubile se déploie sur une plateforme fiable qui s'adapte à votre volumétrie et votre métier.
Plus de 50 langues prises en compte
De la TPE jusqu’aux grands groupes
Multi-sectoriel
Help & Support
Frequently asked questions
Can Volubile handle real-time flight change requests?
Yes. The agent can process flight changes and modifications in real time.
How does the voice agent handle crisis situations (massive delays, cancellations)?
The agent is trained to identify and escalate crisis situations to humans.
Does Volubile support multiple languages for international customers?
Yes. Volubile supports 50+ languages with automatic language detection.
Is the voice agent compliant with aviation regulations (passenger rights)?
Yes. Volubile complies with AI Act, GDPR and aviation-specific regulations.
Can Volubile handle complementary service reservations (baggage, seats)?
Yes. The agent can manage additional service reservations and upgrades.
