Solution
Travel, Transport & Tourism
Your travelers get answers without waiting
Delays, cancellations, bookings, lost baggage. Your passengers need immediate answers — Volubile handles them 24/7.
The problem
Your passengers call in urgency. They reach a queue.
83%
of air passengers say that customer service quality directly influences their choice of airline for future travel.
Our solution
An AI voice agent that handles disruptions in real time
Every call is answered, the passenger informed about their flight or booking, and routed to the right department if needed.
01
Availability
Peak season, flight delays, Sunday evening rush: no calls on hold, no volume limit.
02
Actionability
Flight change, refund request, baggage claim. The AI agent acts directly in your tools.
03
Escalate
For exceptional situations (mass cancellations, PRM assistance), transfer is made to the right department with full context.
The ROI
Less waiting during crises. More loyal passengers.
Calls handled
x3
Absorb call spikes related to disruptions (weather, strikes, delays) without temporary reinforcements.
Passenger NPS
+30%
An immediate response in a stressful situation turns a negative experience into a moment of reassurance
Availability
24/7
Time zones, overnight flights, dawn connections. Volubile AI agents respond when your teams are not available.
The benefits
Absorb crises. Reassure your passengers. Stay operational.
Compatible with your core systems
Setting up
Connected to your travel infrastructure in a few days
No redesign of your infrastructure. Volubile connects to your existing telephony and GDS in a few days.
1
Setup & go-live
Configuration of routes (delay, luggage, modification), active languages and climbing rules. Tests in real conditions.
2
GDS & systems integration
Connection to your GDS and your claims and baggage management tools via REST API. Real data, accurate answers.
3
Telephony connection
Call forwarding or secure SIP trunk. Volubile connects to your existing telephone infrastructure without changing your network architecture.
They trust us
Help & Support