Solution
Banking & Insurance
Compliant customer service, available 24/7, without engaging your advisors
Routine operations, filing claims, blocking credit cards, contract inquiries: offer your customers a 24/7, compliant, and secure service, without engaging your advisors.
The problem
Your customers expect more — and your teams are already at capacity
89%
Customers report that a poor customer service experience drives them to switch insurers or banks, even after years of loyalty.
Our solution
A compliant, tireless AI advisor available 24/7
Volubile answers every call, securely authenticates the customer, processes their request, or collects the necessary information—all in strict compliance with industry regulations.
01
Authenticate
Volubile verifies the client's identity according to your security protocols (secret questions, SMS code, voice biometrics) before accessing sensitive data.
02
Process
Step-by-step guided claim submission, immediate card blocking, certificate requests, questions about coverage, case tracking: the agent collects all necessary information or handles the process end-to-end according to your business rules. Each interaction is recorded, timestamped, and archived to meet your ACPR obligations.
03
Escalate
For disputes, complex cases, or sales opportunities, the agent transfers the customer to the appropriate advisor, providing the full transcript, collected data, and call context. The advisor takes over seamlessly, without requiring the customer to repeat any information. In challenging situations (e.g., serious claims, fraud), this makes the difference between a reassured customer and a lost one.
The ROI
Reduce costs. Improve satisfaction. Stay compliant.
Processing cost
-55%
Automate recurring requests and free up your advisors for wealth management advice and sales.
NPS (satisfaction)
+40%
Immediate 24/7 response, even for a claim at 3am. Your customers feel taken care of.
Traceability
100%
Every interaction is recorded, timestamped and archived. You are ready for any regulatory audit.
The benefits
Reduce costs. Improve satisfaction. Stay compliant.
Available 24/7/365
100% compliant: Every interaction is recorded, timestamped, and archived in accordance with your legal obligations. Data hosted in France. No data used outside the contractual scope.
Refocused Advisors: Free your experts from the burden of repetitive requests. They dedicate their time to underwriting, wealth management advice, and situations that truly require human empathy.
Peak call volumes absorbed at no extra cost: Severe weather, major incidents, renewal campaigns — call spikes are automatically handled without urgent hiring or outsourcing.
Reassured Clients: When a client files a claim, they want to be heard immediately. Responding in seconds, gathering information, and confirming support – that's how loyalty is built during difficult times.
Actionable insights to drive quality: Every call classified, transcribed, analyzed. You know in real-time the most frequent reasons, processing times, and pain points — to continuously improve your customer journeys.
Compatible with your core systems
Setting up
Deployed in production with zero risk to your IS
No modification to your core banking, no lengthy IS project. Volubile integrates into your existing architecture via secure API.
1
Setup & compliance
Definition of use cases, business rules and conversational flows according to your regulatory requirements.
2
IS integration & security
Connection to your customer and contract management systems via secure REST API. Configuration of authentication and encryption protocols.
3
Telephony connection
Call forwarding or secure SIP trunk (TLS + SRTP). Volubile integrates into your existing telephony infrastructure without any modification.
They trust us
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Des entreprises de toutes les tailles à travers le monde ont déployé notre solution, Ils en parlent
De la TPE au grand groupe, Volubile se déploie sur une plateforme fiable qui s'adapte à votre volumétrie et votre métier.
Plus de 50 langues prises en compte
De la TPE jusqu’aux grands groupes
Multi-sectoriel
Help & Support
Frequently asked questions
How does Volubile integrate with existing banking systems?
Volubile integrates with your existing systems via APIs and webhooks.
Is Volubile compliant with banking regulations (ACPR, GDPR)?
Yes. Volubile is compliant with GDPR, HIPAA, SOC 2 and industry standards.
Can the voice agent handle sensitive operations like transfers?
Yes. The agent can manage various operational tasks and workflows.
What is the deployment timeframe for banks or insurance companies?
Enterprise deployments typically take 2-4 weeks with dedicated support.
How does Volubile handle authentication for banking customers?
The agent uses voice verification and other secure authentication methods.
