Solution
Banking & Insurance
AI voice agents compliant with banking and insurance requirements
Routine operations, claims reporting, credit card opposition, contract questions:
Offer your customers an immediate, secure and compliant response — without overloading your teams.
The problem
Your customers expect more — and your teams are already at capacity
89%
of customers say a bad customer service experience pushes them to switch insurer or bank even after years of loyalty.
Unacceptable waiting times
Regulatory constraints
Overworked advisors
Unpredictable peaks
Our solution
An AI advisor available 24/7, compliant and tireless
Volubile answers every call, securely authenticates the customer, handles their request or collects the necessary information and transfers to the right department with full context.
01
Authenticate
Volubile verifies the customer's identity according to your security protocols (secret questions, SMS code, voice biometrics) before accessing their account.
02
Process
Claims reporting, card blocking, transfers, certificate requests... The AI handles requests end-to-end or pre-qualifies them before transfer.
03
Escalate
For complex cases, disputes or sales opportunities, Volubile transfers to a human advisor with full conversation context.
The ROI
Reduce costs. Improve satisfaction. Stay compliant.
Processing cost
-55%
Automate recurring requests and free up your advisors for wealth management and sales.
NPS (satisfaction)
+40%
Immediate 24/7 response, even for a claim at 3am. Your customers feel taken care of.
Traceability
100%
Every interaction is recorded, timestamped and archived. You are ready for any regulatory audit.
The benefits
Reduce costs. Improve satisfaction. Stay compliant.
Available 24/7/365
100% compliant
Refocused advisors
Absorbed peaks
Customers reassured
Valued data
Compatible with your core systems
Setting up
Deployed in production with zero risk to your IS
No modification to your core banking, no lengthy IS project. Volubile integrates into your existing architecture via secure API.
1
Setup & compliance
Definition of use cases, business rules and conversational flows according to your regulatory requirements.
2
IS integration & security
Connection to your customer and contract management systems via secure REST API. Configuration of authentication and encryption protocols.
3
Telephony connection
Call forwarding or secure SIP trunk (TLS + SRTP). Volubile integrates into your existing telephony infrastructure without any modification.
They trust us
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Help & Support
Frequently asked questions
How does Volubile integrate with existing banking systems?
Volubile integrates with your existing systems via APIs and webhooks.
Is Volubile compliant with banking regulations (ACPR, GDPR)?
Yes. Volubile is compliant with GDPR, HIPAA, SOC 2 and industry standards.
Can the voice agent handle sensitive operations like transfers?
Yes. The agent can manage various operational tasks and workflows.
What is the deployment timeframe for banks or insurance companies?
Enterprise deployments typically take 2-4 weeks with dedicated support.
How does Volubile handle authentication for banking customers?
The agent uses voice verification and other secure authentication methods.