Solution
Banking & Insurance
AI voice agents compliant with banking and insurance requirements
Routine operations, claims reporting, credit card opposition, contract questions:
Offer your customers an immediate, secure and compliant response — without overloading your teams.
The problem
Your customers expect more — and your teams are already at capacity
89%
of customers say a bad customer service experience pushes them to switch insurer or bank even after years of loyalty.
Our solution
An AI advisor available 24/7, compliant and tireless
Volubile answers every call, securely authenticates the customer, handles their request or collects the necessary information and transfers to the right department with full context.
01
Authenticate
Volubile verifies the customer's identity according to your security protocols (secret questions, SMS code, voice biometrics) before accessing their account.
02
Process
Claims reporting, card blocking, transfers, certificate requests... The AI handles requests end-to-end or pre-qualifies them before transfer.
03
Escalate
For complex cases, disputes or sales opportunities, Volubile transfers to a human advisor with full conversation context.
The ROI
Reduce costs. Improve satisfaction. Stay compliant.
Processing cost
-55%
Automate recurring requests and free up your advisors for wealth management and sales.
NPS (satisfaction)
+40%
Immediate 24/7 response, even for a claim at 3am. Your customers feel taken care of.
Traceability
100%
Every interaction is recorded, timestamped and archived. You are ready for any regulatory audit.
The benefits
Reduce costs. Improve satisfaction. Stay compliant.
Compatible with your core systems
Setting up
Deployed in production with zero risk to your IS
No modification to your core banking, no lengthy IS project. Volubile integrates into your existing architecture via secure API.
1
Setup & compliance
Definition of use cases, business rules and conversational flows according to your regulatory requirements.
2
IS integration & security
Connection to your customer and contract management systems via secure REST API. Configuration of authentication and encryption protocols.
3
Telephony connection
Call forwarding or secure SIP trunk (TLS + SRTP). Volubile integrates into your existing telephony infrastructure without any modification.
They trust us
Help & Support
Frequently asked questions
How can I contact Volubile.ai support?
Contact our support
For any questions or assistance, you can contact our support team via our website. We offer several communication channels, including live chat, email and phone. Our team is available to help you with any questions.
What is Volubile.ai?
About Volubile.ai
Volubile.ai is an innovative platform that uses artificial intelligence to transform how banks and insurance companies interact with their customers. Through advanced solutions, we help financial institutions improve customer experience, optimize operations and strengthen security.
How does Volubile.ai improve the customer experience?
Improving the customer experience
Volubile.ai improves the customer experience by providing fast and accurate responses to customer requests. Through our AI system, customers can get information about their accounts, ask questions about products and receive personalized assistance — all in real time.
Is Volubile.ai secure?
Volubile.ai security
Security is our absolute priority at Volubile.ai. We use advanced security protocols to protect our clients' data. All information is encrypted and we comply with the strictest industry compliance standards.