Solution
Retail & E-Commerce
Hours, stock, returns.
Every call is handled.
Order tracking, returns, complaints, product advice — deliver instant and personalized customer service, 24/7, without overloading your teams.
The problem
Customer Service Shouldn't Be a Cost Center That Spirals Out of Control
73%
of consumers abandon a brand after a bad customer service experience — and they tell an average of 15 people.
Explosive call volume
Endless queues
Seasonal call peaks
Our solution
An AI customer service that increases satisfaction and reduces costs
Volubile instantly answers every call, resolves simple requests autonomously and intelligently escalates complex cases to your teams — with full context.
01
Identify
Volubile recognizes the customer, accesses their history and understands their request within seconds. No more “press 1, press 2".
02
Resolve
Order tracking, return procedures, address updates, product questions... 80% of requests are resolved without human intervention.
03
Escalate
For complex or sensitive cases, Volubile transfers to a human agent with full context — no need to repeat. The customer is taken care of seamlessly.
The ROI
Less cost, more satisfaction. Simultaneously.
Cost per contact
-60%
Automate Repetitive Requests and Focus Your Teams on Complex Inquiries
Customer satisfaction (CSAT)
+35%
Instant Response and Fast Resolution, at Any Time
Repurchase rate
+18%
A customer who gets their answer comes back.
The benefits
What This Changes for Your Business
Controlled costs: absorb volume spikes without recruiting
Available 24/7/365: Black Friday, sales, Christmas included
Instant resolution: 80% of requests in less than 2 minutes
Agents valued for complex cases and sales
Customer loyalty built through exceptional customer service
Actionable data to optimize the customer journey
Compatible with your core systems
Setting up
Connected to your retail customer service in a few hours
No IT project, no redesign. Volubile connects to your existing telephone and e-commerce infrastructure in a few days.
1
Setup & go-live
Agent configuration (speech, rules, escalation) from the interface. Test in real conditions. Start of production.
2
Tool integration
Connection to your OMS, CRM and ticketing tool via native connectors or API. The agent accesses your data by reading and writing from the first call.
3
Telephony connection
Call forwarding or SIP trunk. Volubile connects to your existing number in a few hours. You keep your operator, your number, your infrastructure.
They trust us
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Help & Support
Frequently asked questions
How does the agent access order status in real time?
Before answering or during the call, the agent queries your OMS or logistics API to retrieve the exact status of the order identified by customer or order number. It communicates real information from your systems, not a generic message. Shopify, Magento, WooCommerce and any tool with a REST API are compatible.
Can Volubile be deployed before Black Friday or Sales?
Yes. If you have a few weeks before your next peak, that's more than enough time to configure the agent, integrate your tools and test in real conditions. Volubile infrastructure handles up to 3,000 simultaneous conversations without quality degradation.
How to manage returns and refunds without human intervention?
The agent verifies return eligibility according to your rules (deadline, condition, product category), explains the procedure to the customer, generates a return request in your system and sends confirmation by SMS or email. Cases outside policy are escalated to a human agent with full context.
Can the agent handle complaints about defective products?
Yes. The agent collects necessary information, opens a priority ticket in your support tool (Zendesk, Freshdesk...) and offers an immediate solution according to your rules: return, refund, gift card. Complex cases are transferred to an expert with the complete file.
How long does it take to connect Volubile to our Shopify or Magento?
Connecting to Shopify is done via Volubile's native connector in just a few minutes. For Magento or a custom platform, connection is via RESTful API, typically a few hours of configuration. No modification to your source code, no intervention on your e-commerce architecture.