Solution
Retail & E-Commerce
Hours, stock, returns.
Every call is handled.
Order tracking, returns, complaints, product advice — deliver instant and personalized customer service, 24/7, without overloading your teams.
The problem
Customer Service Shouldn't Be a Cost Center That Spirals Out of Control
73%
of consumers abandon a brand after a bad customer service experience — and they tell an average of 15 people.
Our solution
An AI customer service that increases satisfaction and reduces costs
Volubile instantly answers every call, resolves simple requests autonomously and intelligently escalates complex cases to your teams — with full context.
01
Identify
Volubile recognizes the customer, accesses their history and understands their request within seconds. No more “press 1, press 2".
02
Resolve
Order tracking, return procedures, address updates, product questions... 80% of requests are resolved without human intervention.
03
Escalate
For complex or sensitive cases, Volubile transfers to a human agent with full context — no need to repeat. The customer is taken care of seamlessly.
The ROI
Less cost, more satisfaction. Simultaneously.
Cost per contact
-60%
Automate Repetitive Requests and Focus Your Teams on Complex Inquiries
Customer satisfaction (CSAT)
+35%
Instant Response and Fast Resolution, at Any Time
Repurchase rate
+18%
A customer who gets their answer comes back.
The benefits
What This Changes for Your Business
Compatible with your core systems
Setting up
Connected to your retail customer service in a few hours
No IT project, no redesign. Volubile connects to your existing telephone and e-commerce infrastructure in a few days.
1
Setup & go-live
Agent configuration (speech, rules, escalation) from the interface. Test in real conditions. Start of production.
2
Tool integration
Connection to your OMS, CRM and ticketing tool via native connectors or API. The agent accesses your data by reading and writing from the first call.
3
Telephony connection
Call forwarding or SIP trunk. Volubile connects to your existing number in a few hours. You keep your operator, your number, your infrastructure.
They trust us
Help & Support