Solution
Retail & E-Commerce
Hours, Stock, Returns, Every call is handled
Order tracking, returns, claims, product advice – offer instant and personalized customer service, 24/7, without skyrocketing your costs.
The problem
Customer service should not be an exploding cost center.
73%
Consumers abandon a brand after a bad customer service experience, and they tell an average of 15 people. In retail, every unanswered or mishandled call is a lost order and a customer who won't return.
Our solution
AI customer service that boosts satisfaction and reduces costs
Volubile instantly answers every call, handles simple inquiries independently, and intelligently escalates complex cases with the same level of service as a senior agent.
01
Identify
Volubile recognizes the customer immediately by their number, name, or order reference, accesses their history in your CRM or OMS, and understands their request in natural language. No more 'press 1, press 2'. The caller speaks, the agent understands.
02
Resolve
Real-time order tracking, return procedures, address updates, answers to product questions, stock checks, store hours. 80% of inquiries are resolved without human intervention, in less than 2 minutes, at any time.
03
Escalate
For complex claims, out-of-policy refunds, or VIP customers, Volubile routes to the appropriate human agent with full context: transcript, history, and identified reason. The customer never has to repeat their request. The agent picks up exactly where the AI left off.
The ROI
Less cost, more satisfaction. Simultaneously.
Cost per contact
-60%
Automate repetitive requests and allow your teams to focus on complex ones
Customer satisfaction (CSAT)
+35%
Instant response and first-call resolution, 24/7
Repurchase rate
+18%
A customer who gets their answer comes back.
The benefits
What This Changes for Your Business
Controlled costs: Handle volume spikes — Black Friday, sales, Christmas — without hiring or outsourcing. The marginal cost of an additional call tends towards zero.
Available 24/7/365
Instant Resolution: 80% of requests resolved in under 2 minutes, with no transfers and no callbacks. First contact resolution (FCR) is the KPI that drives all other improvements.
Empowering agents for complex cases and sales: Your advisors no longer handle order tracking requests. They manage complex customers, upsells, and situations requiring human empathy.
Retained Customers: A well-treated customer comes back and recommends. A customer who waited 20 minutes or hung up without a response won't come back — and will tell everyone about it.
Actionable Data: Every call is classified, transcribed, and analyzed. You know in real-time the most frequent call reasons, peak call times, and friction points in your customer journey.
Compatible with your core systems
Setting up
Connected to your retail customer service in a few hours
No IT project, no redesign. Volubile connects to your existing telephone and e-commerce infrastructure in a few days.
1
Setup & go-live
Agent configuration (speech, rules, escalation) from the interface. Test in real conditions. Start of production.
2
Tool integration
Connection to your OMS, CRM and ticketing tool via native connectors or API. The agent accesses your data by reading and writing from the first call.
3
Telephony connection
Call forwarding or SIP trunk. Volubile connects to your existing number in a few hours. You keep your operator, your number, your infrastructure.
They trust us
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Des entreprises de toutes les tailles à travers le monde ont déployé notre solution, Ils en parlent
De la TPE au grand groupe, Volubile se déploie sur une plateforme fiable qui s'adapte à votre volumétrie et votre métier.
Plus de 50 langues prises en compte
De la TPE jusqu’aux grands groupes
Multi-sectoriel
Our approach is built on three essential pillars: high-performance speech recognition, an LLM capable of interpreting the request and finding the right answer in information systems, and a natural voice output aligned with the brand's identity.
Céline Flipo
Head of Commercial Projects and Innovation at Chronodrive
Help & Support
Frequently asked questions
How does the agent access order status in real time?
Before answering or during the call, the agent queries your OMS or logistics API to retrieve the exact status of the order identified by customer or order number. It communicates real information from your systems, not a generic message. Shopify, Magento, WooCommerce and any tool with a REST API are compatible.
Can Volubile be deployed before Black Friday or Sales?
Yes. If you have a few weeks before your next peak, that's more than enough time to configure the agent, integrate your tools and test in real conditions. Volubile infrastructure handles up to 3,000 simultaneous conversations without quality degradation.
How to manage returns and refunds without human intervention?
The agent verifies return eligibility according to your rules (deadline, condition, product category), explains the procedure to the customer, generates a return request in your system and sends confirmation by SMS or email. Cases outside policy are escalated to a human agent with full context.
Can the agent handle complaints about defective products?
Yes. The agent collects necessary information, opens a priority ticket in your support tool (Zendesk, Freshdesk...) and offers an immediate solution according to your rules: return, refund, gift card. Complex cases are transferred to an expert with the complete file.
How long does it take to connect Volubile to our Shopify or Magento?
Connecting to Shopify is done via Volubile's native connector in just a few minutes. For Magento or a custom platform, connection is via RESTful API, typically a few hours of configuration. No modification to your source code, no intervention on your e-commerce architecture.
