Features
Results & Call Data
Every call, recorded, classified and ready to feed your business processes
Calls handled by Volubile voice agents generate a complete set of data, accessible in real time from the secure back office.
Your teams have full visibility into all interactions, recordings, transcriptions. Calls are converted into data exportable to your business tools.
100%
Calls recorded, transcribed and summarized automatically
< 1 min
Time between end of call and data availability in the back office
100% EU
Data hosted in Europe, never transferred outside the EU
Call information
Every call, recorded, transcribed and automatically summarized
Each call has its own detailed record: replayable audio, chronological transcript, extracted data, classification, AI summary, and team notes. Everything you need to analyze, train and improve, without searching across multiple tools.
Date, Duration, Summary
The essentials of every call at a glance.
Audio Recording
Direct access to the audio of each call from the backoffice.
Complete Transcription
The full verbatim of each conversation is available immediately.
Extraction and categorization
Key information from each call, extracted, classified and integrated into your business processes
Each conversation is classified according to your business categories. Analyze volumes, identify trends, optimize your journeys.
Classifiers
Classifiers enable categorization of each conversation handled by Volubile AI agents, for performance analysis and understanding customer needs: appointment booking, product inquiry, cancellation, claim, etc.
Configurable Categories
Define your own categories from the backoffice. Every call is automatically classified at the end of the conversation.
Call Reason Analysis
Visualize the distribution of call reasons across all conversations to identify trends and optimize your flows.
03 · EXTRACTORS
Extract key information from every call
Structured data from each conversation is identified, extracted and automatically sent to your business tools.
Extractors
Extractors enable Volubile AI agents to automatically identify and collect key information during each call: First and last name, request type, contract reference, solution provided, Sentiment detected.
Configurable Fields
Define what data to extract based on your needs: free variables, named entities, statuses, amounts.
Export to Your Tools
Extracted data is automatically transmitted to your CRM, ticketing system, or data lake via API or webhook.
04 · COMPLIANCE & DATA
Define your data policy according to your regulatory obligations
Retention period, recording, anonymization: every parameter is configurable from the back office based on your industry and internal policy.
Configurable Retention Policy
Set retention duration for recordings and transcriptions based on your obligations: GDPR, CNIL, healthcare, finance.
Transcription Anonymization
Enable automatic anonymization of personal data in transcriptions based on your business rules.
Data Deletion
Recordings and transcriptions can be deleted from the backoffice at any time or automatically at the end of the call.
AIDe & Support
Questions fréquentes
Tout ce que vous devez savoir sur les agents vocaux IA Volubile.
Encore une question ? Contactez-nous.
Are all calls automatically recorded and transcribed?
Yes. By default, 100% of calls are automatically recorded and transcribed without any manual action. You can configure exceptions — such as deactivating for specific agents, during certain time slots, or based on the caller's consent — from the back office.
How long after the call is the data available?
In under a minute. Immediately after the conversation ends, the complete call record — audio recording, full transcript, AI summary, classification, and extracted data — is available in the back office and pushed to your tools via API or webhook.
Can we configure the automatically extracted information?
Yes. The extractors are fully configurable: you define the fields to extract — name, contract reference, request type, sentiment, amount, desired date… — according to your business needs. Each extracted field is automatically transmitted to your connected tools.
How does automatic call classification work?
You define your own business categories from the back office (e.g., appointment booking, complaint, cancellation, claim, product information). At the end of each call, the AI agent automatically categorizes the conversation into the corresponding category. You can view the real-time distribution on your dashboard.
Is data hosted in France or Europe?
All data — recordings, transcripts, call metadata — is hosted in Europe and never transferred outside the EU. Volubile complies with GDPR and CNIL recommendations.
How to configure the data retention period?
From the back office, you can independently set the retention period for audio recordings and text transcripts. Settings are configurable per agent, per use case, or globally — according to your legal obligations and internal policy.Q
Is transcript anonymization automatic?
It is optional and configurable. You can enable automatic anonymization of personal data (names, numbers, addresses) in transcripts according to your business rules. It can apply to all calls or only to specific categories of sensitive calls.Q
Can we connect call data to our CRM or ticketing tool?
Yes. Extracted data and classifications are automatically synchronized via REST API or webhook to your existing tools — Salesforce, HubSpot, Zendesk, ServiceNow, or any system with an API. The connection can be configured from the Integrations interface without specific development for native connectors.
How to handle a customer's data erasure request (GDPR Art. 17)?
A caller's recordings and transcripts can be manually deleted from the back office at any time, or automatically according to defined rules (end of call, configurable delay). Deletion is immediate and irreversible — compliant with GDPR's right to erasure requirements.
Can call data be exported for external analysis?
Yes. The structured data from each call can be exported as CSV or retrieved via API to feed a data lake, BI tool (Tableau, Power BI, Looker), or internal analytics system. Exports can be scheduled automatically or triggered manually.
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