Features
Telephony & Connectivity
Your AI agents connected to your existing phone infrastructure
Call forwarding or secure SIP trunk, two connection modes to adapt to any environment. Operational in hours, not weeks.
2 modes
Call forwarding or secure SIP trunk
< 2h
operational without changing providers
Failover
immediate failover to your infrastructure in case of an incident
Connection modes
Two methods. All infrastructures covered.
Volubile AI agents integrate with existing phone systems via call forwarding or SIP transfer.
Call Forwarding
Volubile provides a unique number. The customer configures call forwarding to this number. Agents handle all incoming calls automatically.
Secure SIP Transfer
Volubile exposes a secure SIP server. The customer configures their SIP trunk to route calls to Volubile.
Outbound calls
Outbound campaigns via Volubile numbers or client SIP.
Routing rules are configured no-code in the Volubile interface. Contextual detection, transfer to the right department, escalation to a human agent.
Intelligent Routing
Detection of priority calls via contextual analysis. Automatic transfer to the right department or team member based on configurable rules.
Seamless Escalation
Handoff from AI agent to human agent with full call context transmitted. The new handler resumes the conversation seamlessly without the caller having to repeat themselves.
Configurable No-Code Rules
Routing and transfer rules are managed in the Volubile interface without heavy technical dependencies for your teams.
03 · OUTBOUND CALLS
Outbound campaigns on the model that suits you
Volubile numbers or your own SIP trunk. Operational immediately or aligned with your existing infrastructure.
Volubile Numbers
Volubile provides outbound numbers. Operational immediately, without phone configuration on the customer side.
Your SIP Infrastructure
Outbound calls transit through your existing SIP trunk.
Built for Scale
Outbound connectivity is designed to operate at large scale, without locking you into a single deployment mode.
04 · RESILIENCE
Connectivity built for production, not for demos
Automatic failover, fallback degraded mode, contractual availability. The telephony layer holds when volumes rise.
Automatic Failover
If an incident occurs, calls are immediately rerouted to the customer's phone system without manual intervention.
Fallback Degraded Mode
If the voice component fails, a fallback mode takes over to ensure continued call processing.
Contractual Availability
Guaranteed SLA, tested recovery procedures, architecture designed for enterprise environments.
AIDe & Support
Questions fréquentes
Tout ce que vous devez savoir sur les agents vocaux IA Volubile.
Encore une question ? Contactez-nous.
Do I need to change phone providers to use Volubile?
No. Volubile integrates with your existing infrastructure, so you don't need to change providers. In call forwarding mode, you simply redirect your calls to a Volubile number from your current provider. In SIP trunk mode, you connect your infrastructure directly to our secure SIP servers.
What is the difference between call forwarding and SIP trunking?
Call forwarding is the simplest method: you redirect your calls to a dedicated Volubile number through your operator. It's operational in minutes, with no technical intervention required. SIP trunking is a native integration: your calls go directly to our servers without redirection. It offers better performance for high call volumes and has no forwarding costs, but it requires configuration on your telephony infrastructure.
How long does it take to get up and running?
For call forwarding mode: a few hours, configured from your operator portal. For SIP trunk mode: a few hours to a few days, depending on the complexity of your infrastructure and the tests required. In both cases, no multi-week projects.
Can multiple phone numbers be managed on the same Volubile account?
Yes. You can associate multiple numbers with different agents: one number per brand, region, language, or use case. Each number is managed independently from the interface, with its own routing rules and assigned agent.
How does the transfer to a human agent work?
The AI agent transfers the call to the designated human agent with automatic transmission of the complete context: ongoing transcript, extracted data, and conversation history. The human agent takes over without asking the caller to repeat their request. The transfer can be triggered by the AI agent based on configured rules, or requested directly by the caller.
Can routing rules be modified without technical intervention?
Yes. All routing and forwarding rules are configured using a no-code approach directly from the Volubile interface, without relying on your IT department or requiring any changes to your telephone infrastructure. If you modify a rule, it applies immediately in production.
What happens if Volubile experiences a technical incident?
Automatic failover immediately redirects incoming calls to your backup phone system without manual intervention. Callers experience no interruption. The guaranteed SLA is 99.8% with regularly tested recovery procedures.
Can I use my own numbers for outbound calls?
Yes. In SIP trunk mode, outbound calls are routed through your own infrastructure using your caller IDs. Your customers see your brand's number, not an unknown number. Volubile can also provide dedicated outbound numbers if you prefer not to use your own infrastructure.
Is the Volubile SIP trunk compatible with our PBX or cloud telephony?
Yes. The Volubile SIP server is compatible with major PBXs (Alcatel, Cisco, Avaya, etc.) and cloud telephony platforms (RingCentral, Vonage, 3CX, Twilio, etc.). Authentication is done via IP or credentials, depending on the method supported by your infrastructure.
Is routing available for both outbound and inbound calls?
Yes. For outbound calls, routing rules allow you to define which AI agent handles which campaign, based on specific time slots and with specific retry rules. The complete orchestration of outbound campaigns is configured from the Agent Builder, consistent with the telephony rules defined here.
They trust us
.avif){kind=logo}
