Features
Security & Compliance
A secure, compliant and auditable infrastructure
Azure Europe hosting, AES-256 + TLS 1.3 encryption, native GDPR, documented AI Act. All the guarantees a CISO, DPO or enterprise procurement committee demands, without exception.
99.80%
Guaranteed availability, measured 24/7
AES-256
Encryption at rest, TLS 1.3 in transit
GDPR
100% European hosting, data isolated per client
0
Client data used to train AI models
Regulatory compliance
European hosting, GDPR, AI Act
Volubile AI agents are deployed on an infrastructure that complies with the strictest regulatory requirements.
GDPR Compliance
Each customer's data is isolated, never shared or used to train AI models.
AI Act Alignment
Risk register, technical documentation, automated controls, and complete auditability of agent decisions.
Access controls
Rights management and full traceability.
Three configurable access levels per team. Every change is timestamped, attributed to its author and restorable in one click.
Role Management (RBAC)
Three access levels: Viewer, Editor, Admin. Each team accesses only what they need.
Version History
Every agent modification is timestamped, tracked, and attributed to its author. One-click restore to any previous version.
Continuous Audit
Access logs are maintained and audited continuously. Strong authentication mandatory: SSO + access logs.
03 · HOSTING & ENCRYPTION
Your data, isolated and encrypted end to end.
Azure Europe infrastructure. AES-256 encryption at rest, TLS 1.3 in transit. Data erasure via the back office or at end of contract.
Azure Europe Hosting
100% Microsoft Azure infrastructure, European regions. Customer data isolated by customer, never shared between customers.
Encryption in Transit
All communications between AI agents and your systems are encrypted: voice flows, metadata, and integration data.
Data Deletion
Recordings and transcriptions can be deleted from the backoffice at any time or automatically at the end of the call.
04 · SERVICE CONTINUITY
A contractually guaranteed SLA.
99.8% availability. Automatic failover. Dedicated support with committed response times.
99.8% Availability
Availability measured continuously 24/7.
Automatic Failover
If an incident occurs, calls are immediately rerouted to the customer's phone system without manual intervention.
AIDe & Support
Questions fréquentes
Tout ce que vous devez savoir sur les agents vocaux IA Volubile.
Encore une question ? Contactez-nous.
Is our call data hosted in France or Europe?
All data — recordings, transcripts, call metadata — is hosted exclusively on Microsoft Azure data centers in European regions (France Central, West Europe). No data is transferred or stored outside the EU, even temporarily.
Is our data used to train your AI models?
No. No customer data is used to train or refine Volubile's AI models. Each client's data is strictly isolated and never shared between clients. This is a contractual guarantee, not just an internal policy.
Is Volubile GDPR compliant?
Yes. 100% European hosting, client data isolation, configurable retention period, guaranteed right to erasure (Article 17), transcription anonymization available, no transfers outside the EU. Volubile can sign a DPA (Data Processing Agreement) using the European Commission's standard contractual clauses.
How does Volubile position itself in relation to the European AI Act?
Volubile agents are classified as limited-risk AI systems under the AI Act. Technical documentation, the risk register, and automated controls are continuously maintained. Every agent decision is tracked and auditable. AI Act compliance documentation is available upon request for purchasing committees.
What encryption is used to protect our data?
AES-256 for data at rest (recordings, transcripts, metadata). TLS 1.3 for all in-transit communications: voice streams, API calls, webhooks. Encryption keys are managed via Azure Key Vault with automatic rotation.
How are access rights managed within our organization?
Volubile implements Role-Based Access Control (RBAC) with three levels: Viewer (read-only), Editor (agent configuration), and Admin (access management and global settings). Every change is timestamped and attributed to its author. Strong authentication options include SAML/OIDC SSO and MFA.
Are access logs available for our internal audits?
Yes. All access, connection, and modification activities are continuously logged. The logs are exportable to feed your SIEM or to respond to an internal or external audit request. Log retention is configurable according to your legal obligations.
What is the guaranteed platform availability?
The availability SLA is contractually guaranteed with a redundant architecture and regularly tested recovery procedures. Availability is continuously monitored 24/7 and can be viewed in real-time on status.volubile.ai. In the event of an incident, automatic failover switches calls to your backup infrastructure without manual intervention.
Can Volubile provide a DPA (Data Processing Agreement)?
Yes. Volubile signs a DPA (Data Processing Agreement) that includes the European Commission's Standard Contractual Clauses (SCCs) to govern the processing of personal data. The DPA covers all processing activities carried out by Volubile as your data processor.
Is it possible to conduct a security audit or a penetration test?
Yes, upon request for enterprise accounts. Volubile can provide its security documentation (architecture, data flows, encryption policy) and oversee penetration tests conducted by your team or an authorized third-party provider, under a prior non-disclosure agreement.
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