Solution
Healthcare
Every patient gets an immediate answer.
Appointment booking, rescheduling, cancellations, renewals, frequently asked questions – your patients get an immediate and reassuring answer, even in the evenings, on weekends, or during peak times.
The problem
Your practitioners are with their patients. The phone is ringing.
24/7
Needs don't stop at 6 PM. Responding quickly and effectively reduces anxiety, protects the quality of care, and optimizes practitioners' time.
Our solution
A reliable and compassionate AI patient assistant
Volubile answers every call, understands requests in natural language, and handles them end-to-end: appointment booking, rescheduling, reminders, information, and guidance, all with an empathetic tone, consistent with your guidelines.
01
Answer
Volubile responds in under 2 seconds, even when your reception is busy, during consultations, or closed. No more unheard voicemails, no more lost calls during morning peaks. Every patient is greeted with a kind, calm tone, adapted to the medical context. Not a robotic voice.
02
Understand
The agent identifies the patient's intent in natural language: appointment booking, rescheduling, cancellation, preparation questions, results requests, prescription renewals, or perceived emergencies. It distinguishes administrative requests from situations requiring a practitioner's immediate attention, and follows the appropriate conversational flow without a rigid script.
03
Resolve
The agent checks your real-time schedule, suggests available time slots, confirms the appointment, and automatically sends a confirmation SMS with preparation instructions. It also handles reschedules and cancellations, prompting an immediate suggestion for an alternative time slot. For emergencies or out-of-scope requests, transfer to the correct contact person is instant, with a complete transcript of the exchange.
The ROI
An efficient AI phone system that pays for itself from month one
Wait time
-70%
Instant response, fewer abandoned calls: your patients book appointments stress-free.
Missed Appointments
-40%
Automatic reminders and confirmations (call, SMS, email) + easy rescheduling.
Patient satisfaction
+45%
A compassionate 24/7 response, with reliable information and a natural voice.
The benefits
What this means for your patients and your teams
100% of calls answered: No patient will ever go to voicemail or hear an unanswered ring. Every call is picked up in under 2 seconds, no matter the volume or time of day.
Available 24/7/365
The right tone, on every call: The agent is configured with vocabulary, rhythm, and intonation specifically tailored for medical contexts. It detects signs of anxiety and adjusts its tone accordingly. It never rushes the conversation.
Compliance & Security: Data hosted in Europe on Azure, encrypted AES-256, isolated per practice. No patient data shared or used to train AI models. GDPR DPA available. AI Act compliance.
Reduce missed appointments: Automated call and SMS reminders the day before, single-word confirmation, and instant rescheduling for cancellations. Halve your no-show rate from the first month.
Your teams focus on the patients in front of them: Your receptionists no longer handle phone calls during consultations. They focus on greeting patients in person, preparing patient files, and providing care.
Compatible with your core systems
Setting up
Your AI patient standard operational in 48 hours
No overhaul of your organization. Volubile connects to your existing telephony and calendars. Your practitioners and secretaries do not change anything in their daily lives.
1
Setup & go-live
Definition of patient pathways, escalation rules and confirmation messages. Test in real conditions.
2
Calendar connection
Synchronization with your appointment management software via API. Availability read in real time at each call.
3
Telephony connection
Call forwarding or SIP trunk. Volubile connects to your existing office number. You keep your operator, your number, without changing anything.
They trust us
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Des entreprises de toutes les tailles à travers le monde ont déployé notre solution, Ils en parlent
De la TPE au grand groupe, Volubile se déploie sur une plateforme fiable qui s'adapte à votre volumétrie et votre métier.
Plus de 50 langues prises en compte
De la TPE jusqu’aux grands groupes
Multi-sectoriel
“DentalCall IA is not a simple answering machine, it is a real virtual agent, capable of improving the organization of the office while maintaining a constant quality of welcome. It is a technological response to a human need.”
Xavier Kergall
President of Dentalcall.ia
Help & Support
Frequently asked questions
How does the agent handle out-of-scope calls or requests it doesn't know how to handle?
The agent is configured to never improvise. If a request is outside its defined scope, it acknowledges this and transfers to the appropriate human contact with the complete context of the exchange. The patient never repeats their request.
Are patient data secure and GDPR compliant?
Yes. Data is hosted exclusively on European Azure regions, encrypted AES-256 at rest and TLS 1.2+ in transit. Each practice is isolated: your patient data is never shared with other customers or used to train AI models. A GDPR-compliant DPA is available on request. The agent systematically informs the patient they are speaking with an AI agent, in compliance with the AI Act.
How does the agent adapt its tone for potentially anxious patients?
The Volubile agent is configured with a kind, reassuring and clear tone, specifically adapted to the healthcare sector. It detects signs of anxiety or distress in the patient's speech and adapts its pace and tone accordingly. It doesn't rush the conversation, rephrases to ensure understanding, and always confirms important information before closing the exchange.
Can Volubile be deployed for a medical group with multiple sites and practitioners?
Yes. Volubile manages multiple sites, multiple practitioners and multiple specialties from a centralized interface. Each agent can be configured for a specific site or specialty, with its own routing and availability rules. A medical group can deploy as many agents as needed, all managed from a single back office.
