Solution
Healthcare
Answer, direct, act. Automatically.
Appointment booking, rescheduling, cancellations, renewals, frequently asked questions — your patients get an immediate and reassuring response, even outside office hours.
The problem
Your practitioners are with their patients. The phone keeps ringing.
24/7
Needs Don't Stop at 6pm. Answering quickly and well means reducing anxiety, protecting quality of care and optimizing practitioner's time.
Busy switchboard: missed calls, frustrated patients, and lost appointments
Patients call at all hours
Repetitive questions
Without automatic reminders, no-shows skyrocket.
Our solution
A reliable and caring AI patient assistant
Volubile answers every call, understands the request in natural language, and handles it end-to-end — appointment booking, rescheduling, reminders, preparation questions, or transfer to the right department.
01
Answer
Volubile answers instantly, even outside office hours. No more busy lines, no more unprocessed voicemails.
02
Understand
The AI identifies the intent: appointment, results, renewal, renewal, renewal, preparation question, perceived urgency, and follows the appropriate conversational path.
03
Resolve
Volubile executes the action: suggests time slots, confirms, sends an SMS, reschedules, transfers to the right department, or hands over to a human if needed.
The ROI
An efficient AI reception that pays for itself from month one
Wait Time
-70%
Immediate response, fewer abandoned calls: your patients get an appointment without stress.
Missed Appointments
-40%
Automatic reminders and confirmations (call, SMS, email) + easy rescheduling.
Patient satisfaction
+45%
A caring response, 24/7, with reliable information and a natural voice.
The benefits
What this changes for your patients and your teams
100% of calls answered
Available 24/7/365
The right tone, on every call
Compliance & Safety
Fewer missed appointments
Your teams are focused on the patients
Compatible with your core systems
Setting up
Your AI patient standard operational in 48 hours
No overhaul of your organization. Volubile connects to your existing telephony and calendars. Your practitioners and secretaries do not change anything in their daily lives.
1
Setup & go-live
Definition of patient pathways, escalation rules and confirmation messages. Test in real conditions.
2
Calendar connection
Synchronization with your appointment management software via API. Availability read in real time at each call.
3
Telephony connection
Call forwarding or SIP trunk. Volubile connects to your existing office number. You keep your operator, your number, without changing anything.
They trust us
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Help & Support
Frequently asked questions
How does the agent handle out-of-scope calls or requests it doesn't know how to handle?
The agent is configured to never improvise. If a request is outside its defined scope, it acknowledges this and transfers to the appropriate human contact with the complete context of the exchange. The patient never repeats their request.
Are patient data secure and GDPR compliant?
Yes. Data is hosted exclusively on European Azure regions, encrypted AES-256 at rest and TLS 1.2+ in transit. Each practice is isolated: your patient data is never shared with other customers or used to train AI models. A GDPR-compliant DPA is available on request. The agent systematically informs the patient they are speaking with an AI agent, in compliance with the AI Act.
How does the agent adapt its tone for potentially anxious patients?
The Volubile agent is configured with a kind, reassuring and clear tone, specifically adapted to the healthcare sector. It detects signs of anxiety or distress in the patient's speech and adapts its pace and tone accordingly. It doesn't rush the conversation, rephrases to ensure understanding, and always confirms important information before closing the exchange.
Can Volubile be deployed for a medical group with multiple sites and practitioners?
Yes. Volubile manages multiple sites, multiple practitioners and multiple specialties from a centralized interface. Each agent can be configured for a specific site or specialty, with its own routing and availability rules. A medical group can deploy as many agents as needed, all managed from a single back office.