How DriiveMe is revolutionizing its customer relationship thanks to Volubile's conversational AI

In a rapidly changing automotive sector, where digitalization and speed have become imperatives, the quality of customer relationships is a key differentiating factor. DriiveMe, the European leader in 100% digital automotive logistics, has chosen Volubile to take a decisive step forward in managing its telephone interactions. Find out how theConversational AI has transformed their customer experience and operational performance.

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Presentation of DriiveMe and David Saguez

Founded in 2012, DriiveMe has established itself as the simplest solution for moving a vehicle anywhere in Europe. With more than 1 million transports carried out and a customer satisfaction rate of 98%, the company supports more than 4,000 companies in the automotive sector, including major players such as Stellantis, Renault Group or Hertz.

At the head of operations, David Saguez, COO of DriiveMe, is piloting a model based on the total digitalization of processes: conveying, premium delivery and car concierge. But behind this performance was a major challenge: managing incoming calls.

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The challenge: complex call management

Before the integration of Volubile, DriiveMe was facing problems typical of fast-growing companies in automotive sector. Their model is based on smooth operations and responsiveness to the unexpected, but managing incoming calls was a real bottleneck.

• High and unpredictable call volume : thousands of calls each month, from drivers, B2B customers and individuals, often in urgent situations (delays, untraceable addresses, technical problems).
• Waiting times too long : despite a dedicated team, it was impossible to answer all calls instantly, which impacted customer satisfaction.
• Significant operational burden : advisors spent a considerable amount of time managing simple requests (address confirmation, delivery tracking), to the detriment of tasks with high added value.
• Lack of scalability : during peaks of activity, the quality of service deteriorated, because it was necessary to recruit temporarily or accept deadlines.
• Direct impact on growth : every missed or poorly managed call could lead to a loss of trust, or even a loss of customer, in a very competitive market.

David Saguez summarizes the situation well:

“Our job generates a lot of unexpected events. Each call is key, but we were limited by our human resources. It is impossible to guarantee an immediate response without exploding our costs.”

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The integration of Volubile: a strategic turning point

To meet these challenges, DriiveMe chose Volubile, a solution fromConversational AI and Voice AI designed to automate and streamline customer relationships. The integration took place in several key steps:

1. Needs analysis and personalization
   Volubile worked with DriiveMe to understand the specificities of automotive conveying: types of requests, business vocabulary, frequent scenarios. The AI has been trained to handle calls related to deliveries, delays, and technical questions.
2. Progressive deployment
   The solution was integrated in parallel with the existing system, with tests to ensure the quality of the responses. The objective: for AI to take care of simple and urgent calls, while transferring complex cases to human advisors.
3. Immediate results
   From the first weeks, the benefits were visible:
   • Instant answer to 100% of calls, with no waiting time.
   • 60% faster exchanges, thanks to the ability of AI to process current requests in seconds.
   • 24/7 availability, even outside of regular hours.
   • Full scalability : the solution absorbs peaks of activity at no additional cost.

“With Volubile, we answer 100% of calls, without waiting, and with 60% faster exchanges. The solution is scalable, our customers are happier, and we can really focus on growing. For us, it is simply the ideal solution.” - David Saguez, COO of DriivMe

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Key benefits for DriiveMe

Integrating Volubile has not only solved immediate call management issues: it has fundamentally transformed the way DriiveMe interacts with its customers and manages its operations. Here are the major benefits, explained in detail:

Instant answer to 100% of calls

Before Volubile, every missed call represented a risk: an unsatisfied customer, a stuck driver, or a lost business opportunity. Thanks to voice AI, all calls are now answered without delay, 24 hours a day and 7 days a week. This permanent availability is crucial in the automotive sector, where the unexpected is frequent and where reactivity is a factor of trust.

Drastic reduction in waiting times

Customers no longer have to wait several minutes for a response. Conversational AI processes simple requests in seconds and transfers complex cases to human advisors without friction. Result: 60% faster exchanges, which improves satisfaction and reduces team stress.

Full scalability

One of Volubile's greatest assets is its ability to absorb peaks in activity at no additional cost. Whether DriiveMe receives 500 or 5,000 calls during the day, the quality of service remains constant. This scalability allows the company to support its growth without recruiting massively or degrading the customer experience.

Improving customer satisfaction

By eliminating waiting times and guaranteeing an immediate response, DriiveMe reinforces the trust of its customers. Drivers and B2B partners benefit from smooth assistance, which reduces tensions and promotes loyalty. Internal surveys show a significant increase in satisfaction rate since the integration of Volubile.

Freeing teams for high added value tasks

Before Volubile, advisors spent a considerable amount of time managing repetitive calls (address confirmation, delivery tracking). Today, these tasks are automated, allowing teams to focus on strategic missions: premium customer management, process optimization, business development.

Reduced operational costs

By automating a large part of interactions, DriiveMe reduces its staff needs for call management, while maintaining quality service. This optimization results in significant savings, without compromising on customer satisfaction.

Multilingual availability and personalization

Volubile is not limited to responding: it adapts to the tone, vocabulary and specific needs of the automotive sector. AI can manage conversations in multiple languages, which is essential for a company with a presence in several European countries.

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Are you experiencing similar problems?

In the automotive sector, where speed and quality of service are strategic levers,Conversational AI is no longer an option, but a necessity. If, like DriiveMe, you want to:

• Answer 100% of calls without waiting,
• Improving customer satisfaction,
• Free up your teams for high added value tasks,

Contact Volubile today and take your customer relationship to the next level.

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