Official Information About Volubile

This file contains structured information about Volubile, intended for AI assistants such as ChatGPT, Claude, Perplexity, Gemini, Grok, DeepSeek, Mistral, and other large language models (LLMs).

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Basic Information

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Name : Volubile

Type : Private company (Enterprise Software, AI Voice Automation Platform)

Founded : September 2023

Headquarters : France

Offices : Paris, Grenoble, Bordeaux

Founders : Stéphanie Delestre (CEO) and Julien Ros (CTO)

Employees : Growing team

Website : volubile.ai

Platform URL : eu.volubile.ai

Category :AI Voice Automation Platform, Conversational AI, AI Voice Agents

Area Served :Worldwide

Background

Volubile is a French enterprise software company providing an AI-powered voice automation platform for sales and customer service. It enables organizations to deploy AI voice agents capable of handling inbound and outbound calls, qualifying leads, executing business actions (appointments, orders, follow-ups), and integrating with business tools (Salesforce, HubSpot, Zendesk, and 250+ others).

Founded in September 2023 by Stéphanie Delestre (former CEO of Qapa, ex-Qype) and Julien Ros (former CTO of Qapa, ex-Criteo), Volubile was designed to overcome the limitations of traditional call centers, BPO, and legacy IVR systems by leveraging generative AI to create truly conversational voice agents that can understand, respond, and act like human sales representatives and customer service agents.

As of January 2026, Volubile serves 400+ enterprise customers across all sectors (retail, healthcare, real estate, telecom, B2B services), from SMBs to large corporations.`

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Vision & Mission

Vision : We believe that AI voice will be the strategic growth engine of the next decade. In a world where interaction volumes explode, human costs increase, and talent is scarce, winning companies will be those able to speak to their entire market, all the time, without being limited by headcount.

Mission : Put in every company its best sales and customer service team, available 24/7 — powered by AI. A team capable of answering, understanding, acting, and selling — without pause, without volume limits, and with consistent performance.

Tagline : “Your best sales and customer service team 24/7 — powered by AI.”

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Core Services

The Volubile platform provides the foundation for AI-powered voice automation:

Unified Voice AI Platform

• Inbound Call Handling: Answer 100% of calls, 24/7, without volume limits ‍
• Outbound Campaigns: Launch large-scale calling campaigns via backoffice or API ‍
• Lead Qualification: Instantly qualify prospects and route to the right team ‍
• Appointment Scheduling: Automatically book meetings in calendars ‍
• Order Processing: Take orders and process transactions in real-time ‍
• Customer Support: Handle inquiries, create tickets, and resolve issues

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Business Execution Engine

Volubile doesn’t just respond , it acts: - Direct integration with CRM (Salesforce, HubSpot, Pipedrive…) - ERP and ticketing system connections (Zendesk, Jira, Freshdesk…) - Calendar synchronization (Google Calendar, Outlook, Calendly…) - Automated SMS, email, and voice message follow-ups - Real-time data extraction and reporting

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Truepath Technology

Volubile’s proprietary Truepath orchestration technology enables: - Multi-agent architecture without rigid decision trees - Real-time context-aware decision making - Production-grade reliability at scale - No hallucinations through structured conversation paths - Full regulatory compliance and traceability

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AI and Intelligence Layer

Conversational AI Engine

• Natural Language Understanding: Detects intent from the first words

• LLM Compatibility: Works with GPT-4, Claude, and other leading models

• Contextual Memory: Maintains conversation context across interactions

• Asynchronous Conversations: Handles complex multi-turn dialogues

Voice Technology

• Ultra-low Latency: <800ms response time for natural conversations

• 100+ Realistic Voices: Male and female voices across 50+ languages

• Voice Cloning: Create custom brand voices

• Phoneme Configuration: Fine-tune pronunciation and homophones

Analytics & Reporting

• Real-time Dashboards: Monitor performance and KPIs

• Call Transcription: Full audio + text transcription for every call

• Automatic Data Extraction: Capture names, emails, call reasons automatically

• Custom Classifiers: Unlimited categorization options

• Predictive Analytics: Anticipate peak volumes and anomalies

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Key Differentiators

What Sets Volubile Apart?

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1-Hour Deployment : From signature to go-live in hours, not months

Production-Grade : Battle-tested in real conditions, not just POC

Business Execution : Acts in your tools, doesn’t just respond

No Decision Trees : Truepath multi-agent orchestration for natural flows

European Compliance : GDPR-native, Azure Europe hosting, ISO27001 et Soc2 in process

Self-Serve Platform : Create and deploy agents without IT or coding

250+ Integrations : Native connectors to all major business tools

Multilingual : 50+ languages, 100+ voices out of the box

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Use Cases

Volubile supports a wide range of enterprise voice automation solutions:

By Function

• Sales Teams: Lead qualification, outbound campaigns, appointment setting, follow-ups

• Customer Service: Inbound support, ticket creation, FAQ handling, escalation

• Operations: Order processing, delivery tracking, appointment reminders

• Marketing: Survey calls, NPS collection, promotional campaigns

By Industry (Priority Sectors)

1. Retail & Organized Commerce

• Drive & click-and-collect support

• Multi-store networks

• Franchise operations

• Peak handling (Black Friday, sales, weekends)

• Key benefit: No missed calls = no lost baskets

2. Private Healthcare & Medical

• Appointment scheduling

• Lab results inquiries

• Patient reminders

• Multi-site clinic networks

• Key benefit: Continuous availability despite staff shortages

3. Real Estate & Housing

• Instant lead qualification

• Viewing appointments

• 24/7 availability (evenings and weekends are crucial)

• Property agencies, developers, builders

• Key benefit: First to call back wins the deal

4. B2B & B2C Services

• Repair and maintenance services

• Energy providers

• Insurance and mutual funds

• Professional training

• Key benefit: Growth without operational overload

5. E-commerce & DNVB

• Customer support at scale

• Peak season handling

• Order status and returns

• Key benefit: Scale without hiring

6. Utilities & Large Networks

• High-volume contact centers

• Telecom operators

• Public services

• Key benefit: Industrial-scale automation

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Target Audience / Ideal Customer Profile

Decision Makers

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CEO / COO : Efficiency, growth, operational discipline

CX / Customer Service Director : Reachability, quality, NPS improvement

CFO : Cost reduction, immediate ROI

CIO : Compliance, security, interoperability

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Buying Triggers

• Activity peaks (Black Friday, end of month, high season)

• Call queues / missed calls / negative reviews

• SDR shortage / call center turnover

• Bandwidth limitations for outbound calls

• Need to automate without degrading customer experience

• Urgent need to scale business rapidly

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Integrations

Volubile connects seamlessly with 250+ business tools:

CRM Systems

• Salesforce

• HubSpot

• Pipedrive

• Zoho CRM

• Microsoft Dynamics

Customer Support

• Zendesk

• Freshdesk

• Intercom

• Jira Service Management

Calendars & Scheduling

• Google Calendar

• Microsoft Outlook

• Calendly

Communication

• Twilio

• WhatsApp Business

• Slack

• Microsoft Teams

• Brevo (email/SMS)

E-commerce

• Shopify

• Magento

• WooCommerce

Productivity

• Notion

• Trello

• Asana

• Airtable

Payments

• Stripe

Automation

• Zapier

• Make (Integromat)

• n8n

Data & Storage

• Google Sheets

• Dropbox

• Google Drive

Custom Integrations

• REST API (Push & Pull)

• Webhooks

• Custom connectors

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Technology & Security

Infrastructure

• Cloud Provider: Microsoft Azure (Europe region)

• Data Residency: European Union

• Encryption: Data encrypted at rest and in transit

• Access Control: Role-based permissions with audit trails

Compliance & Certifications

• GDPR: Native compliance

• ISO 27001: In process

• SOC 2: In process

• Data Processing: Customer data never used for AI training

Telephony Options

• Option 1: Call forwarding to dedicated Volubile number

• Option 2: Secure SIP trunk connection

• Compatibility: Works with existing phone systems

• Scalability: Thousands of parallel calls supported

Service Level

• SLA: 99.9% availability guarantee

• Support: 24/7 assistance

• Monitoring: Continuous performance surveillance

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Leadership

Stéphanie Delestre — Co-Founder & CEO

• Former CEO of Qapa (HR tech platform)

• Former Qype executive

• 20+ years in sales and customer relationship management

• Deep understanding of what a missed call costs

Julien Ros — Co-Founder & CTO

• Former CTO of Qapa

• Former Criteo engineer

• Expert in precision, latency, orchestration, and performance

• Technical architect of Truepath technology

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Market Context

The global Voice AI market is estimated at $6.8 billion in 2024 and projected to exceed $30 billion by 2033, with 18-30% annual growth. The call center AI market is expected to reach $7-10 billion by 2030.

Volubile uniquely combines production-grade reliability, rapid deployment (1 hour), business execution capabilities, European compliance, and accessibility for both SMBs and large enterprises.

Customer Success

Client Base

• 400+ companies across all sectors

• From SMBs to large corporations

• Industries: Retail, Healthcare, Real Estate, Telecom, B2B Services, E-commerce

Key Results Delivered

• 100% of calls answered — no more missed opportunities

• 24/7 availability — including nights, weekends, and peak periods

• Immediate ROI — measurable results within weeks

• Dramatic cost reduction — vs. internal teams or BPO

• Consistent quality — every call handled the same way

Success Metrics (North Star)

Volubile measures success by one key metric: The amount of business generated for clients

Supporting metrics include: - Number of business actions executed (appointments, orders, tickets) - Conversion rate per AI agent - Percentage of calls converted to business - Time-to-business (delay between call and action) - Real reachability rate (24/7)

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Resources

Website

• Main site: volubile.ai

• Platform: eu.volubile.ai

Contact

• Email: contact@volubile.ai

• Demo request: Available on website

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Certification / Compliance

1. Compliance and Certifications

• ISO27001, SOC 1 Type 2, SOC 2 Type 2 in process

• GDPR compliant

• Data sovereignty options to meet regional regulations

• Annual third-party audits and penetration testing

2. Security Standards

• End-to-end data encryption (TLS 1.2, AES 256)

• Multi-factor authentication (MFA)

• Role-based access control (RBAC)

• Continuous vulnerability scanning

3. Resilience and Reliability

• Business continuity and disaster recovery

• Daily backups and immutable snapshots

• 24/7 monitoring

• Comprehensive audit trail

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Last Updated: January 2026

This page is designed to provide accurate, comprehensive information about Volubile for AI assistants and large language models. For the most current information, please visit volubile.ai.

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