Voice AI Solutions Engineer
As a Voice AI Solutions Engineer, you will be the driver of the success of our customers, from initial business exchanges to implementation and expansion. Faced with the diversity of our customers and their needs, you will transform sometimes vague objectives into concrete and effective solutions. You'll dive into the complexity of each business to create tailor-made voice journeys, deploy them quickly, and then gradually expand their adoption across the organization. Your impact will be direct and measurable on customer satisfaction and Volubile's growth.
Job description
Created in 2023, Volubile is an innovative startup that is revolutionizing customer relationships thanks to generative artificial intelligence. We are developing voice chat agents of unparalleled quality, capable of radically transforming the telephone interactions of our customers.
Our cutting-edge technology allows businesses to deploy AI agents that handle incoming and outgoing calls with remarkable naturalness, providing an exceptional customer experience while generating significant ROI. In full growth, we already serve prestigious customers in various sectors in France and Europe.
Responsibilities
Pre-sales partner (25%)
• Participate in discovery calls and understand the business needs of prospects
• Design integration diagrams and demonstrate the value of our solution
• Evaluate technical feasibility and define a realistic implementation plan
• Collaborate with the sales team to close sales
Technical implementation (40%)
• Design and develop voice paths adapted to the specificities of the client
• Integrate our solution with existing APIs and systems (CRM, etc.)
• Test rigorously to ensure a natural and effective “Volubile tone”
• Analyze real calls and continuously optimize performance
Coordination and follow-up (15%)
• Orchestrate collaboration between internal and external teams
• Establish clear timelines and monitor progress consistently
• Document best practices and contribute to our knowledge base
• Ensure that each project meets its goals on time
Development and expansion (20%)
• Identify new use opportunities for existing customers
• Quantify the value generated and share these insights with the customer
• Develop expansion proposals and support the sales team
• Build relationships of trust and become a strategic advisor
Desired skills
Experience and skills
• Proficiency in REST/JSON APIs and ability to write Python or Typescript scripts
• Understanding of language models (LLM) and conversational AI (a plus)
• Professional English to interact with international customers
Essential qualities
• Exceptional determination in the face of challenges and ability to find creative solutions
• Excellent communicator able to explain technical concepts at all levels
• Organization, respect for deadlines and attention to detail
• Passion for the user experience and the quality of interactions
Determination is our key value! If you are at the beginning of your career but demonstrate a capacity for rapid learning and exceptional motivation, do not hesitate to apply. We value potential and passion as much as experience.