Testimonies
April 9, 2026
How Pet's Rescue France is revolutionizing its call management thanks to Volubile
Discover how Pet's Rescue France transformed its call management thanks to Volubile: 24/7 availability, reduction of mental load, time savings and quality of responses. Full testimonial and best practices for associations.
In the voluntary sector, every interaction counts. For Pet's Rescue France, an association dedicated to animal protection, the multiplication of calls and the limited availability of volunteers represent a major challenge. How to remain reachable, respond accurately and maintain the quality of the welcome without exhausting the teams? The answer came from innovative technology: The AI voice agent Volubile. This testimony traces the course of the association, its difficulties before Volubile, the implementation of the solution and the concrete benefits observed.
Presentation of Pet's Rescue France
Founded in 2018, Pet's Rescue France is committed to save and protect all animals, without distinction: sick, elderly, victims of abandonment or abuse. The association operates through a network of host families and accompanies each animal until adoption. This mission is based on passionate volunteers, but it involves a complex logistics : manage incoming calls, guide requests, reassure interlocutors and document each interaction.
“We want to be available and have contact with people.” — Florian Chavignaud, Volunteer, Pet's Rescue France
The challenges before Volubile
Before the integration of Volubile, the association faced several problems:
1. High call volume and tight schedules
Calls came in all the time, often outside of business hours. Volunteers, already mobilized on other tasks, had to juggle their professional and associative lives.
“It's complicated to combine the two during my working hours.” — Florian Chavignaud, Volunteer, Pet's Rescue France
2. Significant mental load
The need to be constantly reachable was a heavy burden. Each voice message meant a reminder, even for negative responses, which increased stress and fatigue.
3. Repetitive and time-consuming explanations
During periods when the association could no longer take care of animals, the situation had to be explained to each caller, sometimes several times.
4. Complex coordination between volunteers
Three volunteers took turns responding, with manual transfers and multiple reminders. This artisanal organization was becoming difficult to maintain.
Why is Volubile the ideal solution?
Faced with these constraints, Pet's Rescue France chose to set up an AI agent from Volubile: Clara. Objective: automate the handling of calls 24/7/365, offer reliable answers and free up time for volunteers.
24/7 availability
Clara answers immediately, even outside of hours. No more voice messages to deal with, no more useless reminders.
“Clara also saves us a lot of time.” — Florian Chavignaud, Volunteer, Pet's Rescue France
Clear and consistent answers
For all categories of requests, Clara gives a personalized and clear answer to callers for an unambiguous understanding.
Seamless integration
Clara sends a summary of each call to the internal collaboration tool (Slack), allowing volunteers to follow up on important requests (adoption, foster family) effectively.
Intuitive interface
“We took the platform in hand because it is really very easy to use and intuitive... being able to have the summary of the call, the transcription and the recording is really great.” — Florian Chavignaud, Volunteer, Pet's Rescue France
The implementation process
The implementation went very smoothly, in several stages:
- Framing needs : identification of frequently asked questions and rules to be integrated.
- Test phase : adjustment of the answers, correction of the pronunciation of the name of the association.
- Telephony and Slack integration : Clara takes over, the volunteers receive the notifications.
- Continuous improvement : adjustment of scenarios according to feedback and developments.
“In 99% of cases, she responds very well. There is no problem.” — Florian Chavignaud, Volunteer, Pet's Rescue France
The key benefits
- Mental load reduction : Volunteers are no longer required to be available all the time.
- Time saver : fewer reminders, fewer repetitive explanations.
- Quality of answers : homogeneity and clarity.
- Traceability : access to transcripts and recordings to improve scenarios.
- Serenity : the association can focus on its main mission.
” Frankly, we are very happy, really with the quality of the answers... it's quite cool.” — Florian Chavignaud, Volunteer, Pet's Rescue France
Conclusion
For Pet's Rescue France, Volubile is not just a tool: it's a strategic partner that allows them to remain available, to respond effectively to the numerous calls and to free up time for what really matters: saving animals.
