How MIKIT optimizes appointment scheduling thanks to Volubile's artificial intelligence

Last week, we told you how it was born Volubile.ai : our mission, our beginnings, and why we decided to “make AI speak”.
Today, we wanted to share a first concrete customer case, among the most telling. It's a story we like to tell because it illustrates exactly what we wanted to achieve: make the voice useful, fluid and efficient. So here is the testimony of Jérome Rabourdin, MIKIT Franchise Director.

How it all started

MIKIT contacted us directly via the Volubile website. Their need was simple:

“We waste too much time managing incoming calls and making sales appointments. We would like to automate, without losing proximity to our customers.” - Jérome Rabourdin, Director (MIKIT franchise)

We talked, we listened, and very quickly, the use case was clear: we needed a AI voice agent Capable of Answer the phone, Understand the need, and Suggest an appointment time directly in the diaries Salesforce salespeople. A classic but decisive scenario: making an appointment is often the key moment when it comes to converting a prospect into a customer.

MIKIT in a nutshell

Founded in 1983, MIKIT builds “ready-to-finish” single-family houses. It is a smart model: the house is delivered above water, out of air, and the owners install the finishes themselves using simple and accessible kits. An idea that allows reduce costs while keeping quality and freedom.

Today, MIKIT counts more than 130 agencies in France and more than 40,000 houses built. Their DNA: proximity, trust, accessibility. Suffice to say that every customer contact counts.

The problem

Before Volubile, incoming call management was 100% manual. Prospects called to ask questions, request an appointment, or simply get a call back. But between the schedules, the absences and the volume of calls, there was bound to be shedding : some prospects did not call back, others were referred too late.

And when we talk about buying real estate, Response time often makes a difference.

What we put in place together

We have integrated a AI voice agent trained specifically on MIKIT courses. It is capable of:

• answer calls instantly, even in the evening or on weekends,
• identify the caller's intention (request for an appointment, question, project follow-up),
• Suggest Real-time appointment slots,
• automatically synchronize these appointments in Salesforce.

All with a natural tone, simple sentences, and real dialogue, without a rigid decision tree. The agent relies on our models LLM (Large Language Models), optimized for the voice, which allows him to understand the context and adapt his response as a human would.

Customer feedback

“We launched Volubile to book appointments, and the results have exceeded our expectations. Automation is fluid, exchanges are natural. We save time, the teams are more available, and the quality of service has clearly improved.” - Jérome Rabourdin, Director (MIKIT franchise)

A sentence that summarizes the spirit of the project well: AI has not replaced teams, she simply saves time and reactivity.

What has changed in concrete terms

• Zero missed calls : the agent always answers, even outside of hours.
• Automatically scheduled appointments and properly distributed to sales representatives.
• An immediate gain in productivity for field teams.
• A smoother customer experience, without waiting or unnecessary transfers.

And above all: clear data in the CRM, updated in real time, which simplifies all commercial follow-up.

What we learned from this collaboration

What we like about this case is that it shows how The voice can once again become a lever of efficiency. No need for spectacular “disruption”: just a well-trained AI that understands, responds, and acts. At Volubile, we think that AI voice agents are becoming A new essential part of business : like a digital collaborator, always available, accurate and connected. And this story with MIKIT is only the first in a long series. Every week, we discover new use cases: health, real estate, energy, customer service, prospecting...

They all share the same conviction: Every call counts.

Volubile.ai: already more than 200 companies trust us

Do you want to know how an AI voice agent can automate your calls or appointments?
Request a demo and find out what voice AI can do for your business.

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Image: Jérôme and Jean-Edouard Rabourdin ©The France-Gironde Republican